Note: Descriptions are shown in the official language in which they were submitted.
CA 02540320 2006-03-14
INVENTION TITLE
Consumer Driven Telecommunication Integrated System for Hospitality
Industry Application
DESCRIPTION
[Para 1 ] BACKGROUND
[Para 2] 1. Field of the Invention
[Para 3] This invention relates generally to restaurant systems and more
particularly to the process of interactive system that allows for customer
interaction over
the internet.
[Para 4] 2. Description of Prior Art
[Para 5] With the increasing popularity of the Internet and the global
workplace, a
User may be able to send electronic mail messages to anyone who is connected
to the
Internet. The sender of an electronic mail message needs only to know the
electronic mail
address of the recipient. Thus, Users can and often do receive electronic mail
messages
from unknown senders. Because of the perceived benefits of advertising via the
Internet on
the low costs of doing so, many companies are using electronic mail messages
as a way to
get messages to their clients. These companies acquire and maintain lists of
electronic mail
addresses for thousands of customers. When a client wants to advertise a
product, the
promotional company will send an electronic mail message to each electronic
mail address
in its list.
[Para 6] Many restaurants and food deliveries have websites. Sometimes these
websites have information about the restaurant and the food that is served.
Sometimes
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these websites will allow a person to order their food online. There are also
some websites
that give a critique of the restaurants and foods that the restaurant serves.
But there is no
website or system in prior art that allows for the ordering of the food, and
the rating of the
restaurant and food as well as the cooks and chefs from a multiple number of
locations and
restaurants in a single website.
[Para 7] There is still room for improvement within the art.
[Para 81 SUMMARY OF THE INVENTION.
[Para 9] The object of the present invention is to provide on all-in-one and
quality assurance control loop system for the process of Restaurant Operation.
It has
interfaces and expression of restaurant information on a website. This website
will include
marketing applications for restaurants such as games, auctions, message
banners, job
portals, event boards, broadcasting systems, fan group forming, chat room,
Instant
Messenger, and E-invite. The system would have a Marketing Interface and
approach which
would include a Restaurant BLOG and My Kitchen/My Kitchen BLOGs for the chefs.
The
system would have a Cross Reference and an artificial intelligent Smart
Suggestions of
restaurants for a user. The system would include a calendar tool, event
planner, and
coupon collections to allow a user to schedule their visit to the restaurant.
The system
would have Customer/Restaurant Interactive communication channels by E-mail,
chat room,
MMS, SMS, and other such communication methods.
[Para 10] The system will use telecommunication technology integration which
is
the integration of order / reservation and management directory / interface.
The system
will use a number of various methods to group and invite customers to dine at
the
participating restaurants using many business marketing campaigns and methods.
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[Para 1 1] The system offers advanced menu and discount management interface.
The system will provide consumers' favorites, consumer diet analysis and smart
suggestions
based on inputted data.
[Para 121 The process is more efficient, effective, and functional than the
current
art.
[Para 13] GLOSSARY OF TERMS
Browser: a software program that runs on a client host and is used to request
Web pages
and other data from server hosts. This data can be downloaded to the client's
disk or
displayed on the screen by the browser.
[Para 141 Client host: a computer that requests Web pages from server hosts,
and
generally communicates through a browser program.
[Para 151 Content provider: a person responsible for providing the information
that
makes up a collection of Web pages.
[Para 161 Embedded client software programs: software programs that comprise
part of a
Web site and that get downloaded into, and executed by, the browser.
[Para 17] Cookies: data blocks that are transmitted to a client browser by a
web site.
[Para 18] Hit: the event of a browser requesting a single Web component.
[Para 191 Host: a computer that is connected to a network such as the
Internet. Every
host has a hostname (e.g., mypc.mycompany.com) and a numeric IP address (e.g.,
123.104.35.12).
[Para 20] HTML (HyperText Markup Language): the language used to author Web
Pages.
In its
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[Para 21 ] raw form, HTML looks like normal text, interspersed with formatting
commands. A browser's primary function is to read and render HTML.
[Para 22] HTTP (HyperText Transfer Protocol): protocol used between a browser
and a
Web server to exchange Web pages and other data over the Internet.
[Para 23] HyperText: text annotated with links to other Web pages (e.g.,
HTML).
[Para 241 IP (Internet Protocol): the communication protocol governing the
Internet.
[Para 25] Server host: a computer on the Internet that hands out Web pages
through a
Web server program.
[Para 26] URL (Uniform Resource Locator): the address of a Web component or
other data.
The URL identifies the protocol used to communicate with the server host, the
IP address of
the server host, and the location of the requested data on the server host.
For example,
"http://www.iucent.com/work.html" specifies an HTTP connection with the server
host
www.lucent.com, from which is requested the Web page (HTML file) work.html.
[Para 271 UWU server: in connection with the present invention, a special Web
server in
charge of distributing statistics describing Web traffic.
[Para 28] Visit: a series of requests to a fixed Web server by a single person
(through a
browser), occurring contiguously in time.
[Para 29] Web master: the (typically, technically trained) person in charge of
keeping a
host server and Web server program running.
[Para 30] Web page: multimedia information on a Web site. A Web page is
typically an
HTML document comprising other Web components, such as images.
[Para 311 Web server: a software program running on a server host, for handing
out Web
pages.
[Para 32] Web site: a collection of Web pages residing on one or multiple
server hosts and
accessible through the same hostname (such as, for example, www.lucent.com).
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[Para 33] Brief Description of the Drawings.
[Para 34] Without restricting the full scope of this invention, the preferred
form of
this invention is illustrated in the following drawings:
[Para 35] FIG 1 shows an overview of the accessing of the system;
[Para 36] FIG 2 shows the four sections of the system;
[Para 37] FIG 3 is a block diagram of the public area or the system;
[Para 38] FIG 4 is a block diagram of the customer member area or the system;
[Para 39] FIG 5 is a block diagram of the restaurant member area or the
system;
[Para 40] FIG 6 shows the major components of the system; and
[Para 41 ] FIG 7 displays some of the website concepts and diagrams.
[Para 42]
[Para 43] DESCRIPTION OF THE PREFERRED EMBODIMENT
[Para 44] Below is the preferred embodiment of the current invention, but it
is not
the only embodiment of the current invention and should not be read as such.
[Para 45] The System 1 is a computer system and method for an all-in-one and
quality
assurance control loop system for the process of Restaurant Operation. It has
interfaces
and expression of restaurant information on a website. This website will
include marketing
applications for restaurants such as games, auctions, message banners, job
portals, event
boards, broadcasting systems, fan group forming, chat room, Instant Messenger,
and E-
Invite. The system would have a Marketing Interface and approach which would
include a
Restaurant BLOG and My Kitchen/My Kitchen BLOGs for the chefs. The system
would have a
Cross Reference and an artificial intelligent Smart Suggestions of restaurants
for a user.
The system would include a calendar tool, event planner, and coupon
collections to allow a
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user to schedule their visit to the restaurant. The system would have
customer/Restaurant
Interactive communication channels by E-mail, chat room, MMS, SMS, and other
such
communication methods.
[Para 46] The system will use telecommunication technology integration which
is
the integration of order / reservation and management directory / interface.
The system
will use a number of various methods to group and invite customers to dine at
the
participating restaurants using many business marketing campaigns and methods.
[Para 471 The system offers advanced menu and discount management interface.
The system will provide consumers'favorites, consumer diet analysis and smart
suggestions
based on inputted data.
[Para 481 The current invention will improve restaurant Operation Model. The
system will provide planning for: Order Trend & Analysis; Menu Design,
Marketing; Targeted
Marketing Campaign; order / Delivery with internet based order / delivery
System (Long
Term and Immediate); Dining: Discount and Various Loyal Programs to Keep
Customers;
Food Preparation: Customer Request Dining Orders and Requirements; Customer
Satisfaction with Customer Feedback System and Various Compensation Methods,
Result:
Precise Customer Feedbacks Loyalty Programs, Powerful Marketing Campaigns
Bring More
Revenue and Improve Restaurant Performance, and a Performance / Feedback Loop
System
that includes Bloggers, Restaurant Fan Club, Digitalized Features, Powerful
Telecommunication Technology.
[Para 49] FIG. 1 illustrates a functional diagram of how a User 10 accesses
the system 1 from a computer 25 connected to the Internet 500. The computer 25
can be
connected directly through a communication means such as a local Internet
Service
Provider, often referred to as ISPs, or through an on-line service provider
like CompuServe,
Prodigy, American Online, etc.
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[Para 50] The Users 10 contacts the Internet 500 using an informational
processing
system capable of running an HTML compliant Web browser such as Microsoft's
Internet
Explorer, Netscape Navigator, Lynx, or Mosaic. A typical system that is used
is a personal
computer with an operating system such as a Windows variant or Linux or Mac
os, running a
Web browser. The exact hardware configuration of computer used by the User 10,
the brand
of operating system, or the brand of Web browser configuration is unimportant
to
understand this present invention. Those skilled in the art can conclude that
any HTML
(Hyper Text Markup Language) compatible Web browser is within the true spirit
of this
invention and the scope of the claims.
[Para 51] For the purpose of detailing the functionalities, the entire system
1 has been
divided into four areas, each area being accessible to a particular user
group, as shown in
Figure 2. These areas are the Public Area, Customer User Area, Restaurant User
Area and
the Admin User Area.
[Para 52] As shown in Figure 3, the Public Area contains the functionalities
which are
accessible by all users, logged-in to the system or not. This will allow
certain features of
the site to be viewed for the benefit of guests/visitors to the site.
[Para 53] As shown in Figure 5, the Restaurant Member area contains the
functionalities
accessible exclusively by a logged-in Restaurant User.
[Para 54] Customer User Area as shown in Figure 5 contains the functionalities
accessible
exclusively by a logged-in Customer User.
[Para 55] The Admin area is shown in Figure 6. This section contains the
functionalities
accessible exclusively by the Site Administrator.
[Para 56] Figure 7 displays some of the website concepts and diagrams. The
various
people who use the system as shown in the Business Network Market Place
Diagram are
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Restaurant Managers, Restaurant Related Businesses, Hospitality Related
Businesses,
Registered Customers, Public Internet Users, Tourists, and Chefs.
[Para 57] The system 1 will allow Customers to perform Data Mining, Community
Interactions, look into Social Opportunity Centre, review Restaurant News
Portals, access to
an Order / Reservation Interface, use a Restaurant Job Search Engine, to check
Event and
News Calendar, and to use a Coupon Collector. The system 1 brings Customers
Convenience, Information, Interactions to Restaurants and Society Events,
increased
efficiency, user functions as well as entertainment and health benefits.
[Para 58] From a Customer's Point of View, the system 1 brings Entertainment
(like
Games and Cuisine Map), Management of Activity History, Event Calendar & Daily
Planner,
Social Interaction with Communities, TableMate Program, and Restaurant Fan
Groups.
Data-Mining capabilities such as an Extensive Information Search, cuisines and
recipes, E-
Commerce Shopping Convenience with an On-line Seat Reservation and Order
System, a
Reward System with Point Collection / Redemption and Coupon Collection,
Personal
Satisfactions with VIP Treatment, Restaurant Interactions, Customer Support,
the
Customization of Space and Services such as Dining Habit Analysis, Precise and
Restaurant
Suggestions, Public Relation such as Discussion Forum, My Restaurant Blog, and
a
Reminding Service with Multiple Layers of noticing and reminder service for
events and
Special Days.
[Para 59] The system 1 will have a Tool Bar for the Customers that will
display, What's
Hot, Top Restaurant Blogs, Top My Restaurant Blogs, Online Reservation, Online
Order short
cuts, Coupon Collectors, and News and Promotions.
[Para 60] The system 1 will have the distance from the customer's location to
the
restaurant if the Customer logs on to the system 1 and browses restaurant
profile pages.
Every page will indicate the distance.
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[Para 61 ] The Customers Restaurants will have an option of a "bargain, or
name their
price" for dish or menu items.
[Para 62] The system 1 will have a feature of "My Old Goodies" - which is a
shortcut to
make a reservation at their old restaurant, same (or similar) seats and food.
A customer can
also select seats upon reservation and will be able to view the real view of
the restaurant by
"walking into" it and pick the seats. Customers will be able to choose a
flexible payment
plan (installments, like mortgage or loan) in order to dine in a luxurious
restaurants.
[Para 63] The menu or order process interface will allow the Customers to
select food
material type such as "beef', "pork", "seafood" or "chicken" and the menu will
be rearranged
as the start, to shorten the order process or time.
[Para 64] The system i will provide to Restaurants a Website Content
Management
Console, a Marketing Tool / Market Place, a Restaurant Operation Quality
Control Console, a
Customer Interaction / Support Interface, a Food / Dining Knowledge Library
and a 24
Hours Virtual Store. The system 1 brings to Restaurants a Management of Menus
/
Restaurant Operations, Sales Leads, a Customer Support and Feedback Management
function, a Customer Interactions and Loyalty forum, Quality / Service Control
and
Management, Trend and Analysis Based on Performance and the Power of Targeted
Internet
Marketing.
[Para 651 From a Restaurant Owners' Point of View, the System 1 will provide
Inventory &
Material Preparation (Order System); Marketing Opportunity with Customized E-
mail Direct
Marketing, Coupon Generation / Delivery, On-line Restaurant Flyer Generation,
Fan Group
Forming, Auctions; Social Interaction with Periodic Social Gatherings, a
Restaurant Alliance,
On-line Communities, Restaurant Blog, and Restaurant held activities; Customer
Support
(Direct Interaction, Feedback System, Point
reimbursement system, etc); Loyalty Program (Point System, Fan Club Forming,
My Favorite,
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Restaurant List, Direct E-mail Marketing, Direct Interactive Channel to
Customers; Sales
Lead Generation with an Accept On-line Order, Reservation and Phone based
recommendation services; Management tools with an Order Trend Analysis,
Customer
Management, Job Posting / Resume Collection, Message Console, Operation
Days/Hours;
Menu Management with a Menu Generation Engine, Coupon Generation Engine and
various
Discount options; Public Relation (Web Presence, Restaurant Blog, Chef Blogs,
Message
Delivery); and Consultation with Restaurant Operation Specialist Monitoring
the
Performance.
[Para 66] The system 1 will have a main webpage, as shown in Figure 3. From
this main
webpage users can access different parts of the system with some of these
parts having
their own webpages. The system 1 parts include Games such as City-wide
Monopoly
combined with Restaurant marketing, Cooking Games, Potato Throwing, Puzzles,
Weekly
Questions; Online Interactive Cuisine Maps with Printable City Cuisine Map
integrated with
GPS; system Point Accumulations and Redemptions where the system collect
Points while
Shop at Sponsored Restaurants and Redeem Points at any Participating
Restaurants with a
Point Exchange System; Seek and Hide where a user will Look for keywords on
the website
to win a coupon or gift, a Critical Timing Order Lucky User with Special
Rewards to a
customer who reserves or order at a specific time or date; a Restaurant
Shopping Spree
which is Similar to Supermarket Shopping Spree, but for online shoppers; a
Free Sample
Feast where VIP members can enjoy a Free Sample Feast or go to their favorite
restaurant
for free once a year; a system Invitation Card which saves time for members
who make the
reservation or orders, this gives restaurant space to market their business;
Company Held
Activities like Year Round Restaurant Promotion Regional-wise and Cuisine-
wise, Such as
"Taste on Danforth"; Exchange discount offer with other travel & hospitality
business; and a
system Food Critics Ambassador and Secret Jury System.
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[Para 671 The system 1 will provide a Restaurant End with Restaurant Initiated
Auction
Sales where Restaurants can launch auctions on their selected items on the
menus;
Restaurant Generated Coupon / Flyer / Newsletter Deliveries; Restaurant Users
collect
customer information and form Fan Group for target marketing; featured
activities such as
music, romantic gathering, social functions, speeches, chef cooking
demonstration; a
Restaurant BLOG, a Chef's Blog which are an interactive method to attract
customers by
introducing more restaurant information and events; a website real time
broadcast
(Webcast) which a Restaurant can launch or turn on the real time restaurant
cooking show
or real ambience sound to attract customers; Powerful and multipurpose
Discount options
where a Restaurant can launch something like "2 Dollars on Tuesday for 2
pieces chickens"
Puzzle Collecting where Customers collect puzzle pieces to redeem a big price;
a system
Passport where Customers collect stamps on a system Passport to redeem gift or
price; a
Suggestive Dish where Customers can request the dishes they wish to eat,
restaurant names
the price and time of dining.
[Para 68] The system 1 collects a sample (general) menu (and items) for each
cuisine.
Restaurant members can select their cuisine type and download the menu and
items and
make changes, to make it their own seed menu. The Menu will display a showcase
(like
online photo album) with chefs cross reference and suggestions.
[Para 69] The Restaurants can use their seed menu to create menus such as
"Dine-in,
Delivery, Catering, Take-out" menus and message managements will be like the
Outlook
system. The Restaurants can import "Contacts" from various email programs
restaurant and
can edit, apply conditions, make combos, make changes, manage customers from a
tree
structure interface similar to the "Folder List" section in Outlook where you
can see the
types of information you want manage.
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[Para 70] The system 1 will offer Website Based Website New Marketing Concept
Structure where the system 1 will offer Impression Wallpaper and Mouse Cursor
where a
Customer can download the wallpaper and the mouse cursor display sporadic
discount
options or company activities; Company Held Potluck where the system 1 will
hold
community (discussion group based) events and potlucks to enhance interaction
between
members; it will offer a My Restaurant Blog where all the customers can be a
food critic;
the system 1 would include a My Favorite Restaurant List where Users collect
their favorite
restaurants' information and events; a Coupon Collection Box which would allow
Customer
not to miss any desired discount options, further connects restaurants and
customers; a
TableMate Radar Program which is an alternative way of meeting people either
in-town or
out-of-town, gather people with common interests; and an artificial
Intelligence (AI) based
Restaurant Suggestion tool and interface in which the System 1 suggests a
restaurant based
on customer's dining history and preference, price and health condition.
[Para 711 The system 1 will have a website Based Loyalty Program for the
restaurants
including a Restaurant Customer Contact List (group) where the Restaurants can
form a
contact list group and launch a marketing campaign to these customers; a
Newsletter
Delivery System where the Restaurant can publish a newsletter and deliver it
to the targeted
group, contact list or fan group; a Restaurant Blog to publish more event news
and
information to the public and encourage participation of the activities; a
customer "My
Favorite Restaurant List" where customers stick to their favorite restaurants;
a Customer
Feedback & Greeting System; a Customer Direct Channel to interact with
restaurants; a
Discount Price for Special Group where Restaurant owners can show their
appreciation of
their customers by giving discount offers or event admissions; and a Customer
Appreciation
Day which gives an opportunity for Restaurant to appreciate their customers.
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[Para 72] The system 1 will be Website Based Website Loyalty Program for the
system 1 to
the customers which includes a broad and extensive Database and Restaurant
Information
in which Customers can search an extensive database 310 on restaurants and
menus; a
Customization of Interfaces where the System 1 suggests restaurants and dishes
based on
customer's profile, dining habit and preferences; a Useful BLOG with a section
called My
Restaurant & My Kitchen where Customers leave notes and writes food critics
and attracts
public to browse articles and encourage shopping; system points and
Exchangeable Points;
where Customers accumulate system points and redeem services at the
participating
restaurants; a system Secret Food Critics Ambassadors where the voted active
participants
will be elected as the agents to taste food and leave feedback on the system's
website; a
TableMate Radar Program which gives customers chances to meet each other; a
Discussion
Forum and Communities which gives customers chances to participate in
discussion and
cross reference of restaurants; and member appreciation activities such as a
User
Appreciation Day which would be an annual Gala gives customers a chance to
dress up and
go to the company held festival for free and enjoy food.
(Para 73] The system 1 will have a Website Based Website Loyalty Program for
the
Restaurants to the system 1 consisting of a Restaurant Profile and Menu
Database 320;
Customer Support which will handle disputes and solve website problems and
menu setup
procedures; a Restaurant Operation Performance Report which will accumulate
customer's
feedbacks and comments with the system 1 generating a report and possibly
dispatch
consultant to solve problems; a Message Management Console which gives the
Restaurant
owners direct access to their customers, to handle disputes, compliments and
feedbacks; a
Customer Contact List and Restaurant Fan Group Generation which are two
features that will
be very useful to launch marketing campaigns and keep loyal customers; a
Restaurant Blog
& Chef Blogs; a system Restaurant Alliance which is a restaurant league to
support
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restaurant members to fully utilize the website and reveal the power of the
website; and a
Regular online Restaurant Newsletter and Restaurant Operation Guide.
[Para 74] In the preferred embodiment, the system 1 will have a number of
different
webpages 210 such as: System Home Page; Company (Diner Tech Corporation) and
Service
Related Pages; Company Introduction Pages; User Interactive / Information
Request Page;
Customer & Technical Support Pages; Miscellaneous Management or Records and
Log
Pages; About Us Page; Contact Us Page; Service & Tutorial Page; Support Page;
Restaurant
Related Pages; Restaurant Profile Pages; Restaurant Webpage Management Pages;
Restaurant Operation Management & Statistic Pages; Restaurant - Customer
Relation Pages
(Message Management Panel); Restaurant Marketing Pages; Restaurant Blog;
Restaurant
Operation / Website Usage Logs & Reports; Restaurant Description Page;
Restaurant Photo
Page; Map & Driving Direction Page; Restaurant Store Hours / Operation Dates
Page;
Restaurant Menu & Order Pages ( Table & Detail Modes ); Customer In-House
Order Process
Pages; System Restaurant Reservation & Order Report Pages; Customer Delivery
Process
Page; E-Invite Card Set up Page; Customer Take-Out Order Process Page;
Restaurant
Famous Dishes Page; Restaurant Daily Specials Page; Restaurant Coupon Page;
Restaurant
Reservation Page; Restaurant Credit & Awards Page; Restaurant Customer
Feedbacks Page;
Restaurant Payment Option Page; Restaurant Chef Page; Restaurant Event
Calendar Page;
Restaurant Newsletter and Contest Page; Restaurant Contact Us Page; Restaurant
)ob Page;
Restaurant Owner Logged On Page (RM Administrative Page); Restaurant Owner
Profile Page;
Restaurant Basic Profile Page; Restaurant Information Page; Restaurant Store
Hours / Dates
Management Page; Restaurant Pictures / Video / Audio Upload Page; Restaurant
Chef
Management Page; Restaurant Menu Management Page; Restaurant Meal Set / Combo
Set
up Page; Restaurant Delivery Management Page; Restaurant Order & Reservation
Log Page;
Restaurant Mass Email Delivery Page; Restaurant Event Setup and Management
Page;
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Restaurant Edit & Modify Daily Special Page; Restaurant Running Message Banner
Setup
Page; Restaurant Message Center; Restaurant Coupon Generation Page; Restaurant
Coupon
Log & Report Page; Restaurant Trend & Analysis Pages; Restaurant Web Pages and
Features
Management Page; Restaurant Menu Set up Pages; Restaurant Menu Management
Pages;
Restaurant Conditions Set up Pages; Public Participation Pages; Game Page;
Survey Page;
Customer Suggestions & Referral Pages; Public Discussion & Management Pages;
Survey
Entry Page; Survey Result Page; System Discussion Forum Home Page; System
Discussion
Forum Article Page; System Discussion Forum Board Management Page; System
Discussion
Forum Email to Friends Page; Introduce This Restaurant to Your Friends Page;
Suggest a
Dish Page; Suggest a Restaurant Page; Suggest This Site to Your Friend Page;
Registered
Customer User Pages; Customer Information & Preference Pages; Website Usage &
History
Pages and Reports; C2C, C2B Message Management Pages; Restaurant Information &
Promotion Collection Pages; System Registered User Participation Pages;
Customer
Showcase Pages; Website Driven Customized Logs and Pages; User User
Registration Page;
User Promotion News / Coupon Collection Page; User Event Calendar and Planner
Page;
User Message Management Pages; User Feedback Form; User Order / Reservation /
Delivery
History Page; User Payment Methods Information Page; User My Favorite
Restaurant Page;
User Watch List Page; User TableMate Radar Management Pages; User "My Kitchen"
& "My
Restaurant" Blogs; Marketing & Advertisement Pages; Featured Cuisines & Dishes
Articles;
Website Wide Advertisement Related Links and Pages; Related or Suggested
Business Links;
Joint Program or Strategic Alliance Pages; Feature Restaurant of The Day
Article Pages;
Feature Food of The Week Pages; Dining News Pages; Business Links;
Advertisement
Banners; System Feature Pages; Various Types of Search Pages; System Point
Redemption
System; Order & Checkout Transaction Pages; User Registration Pages;
Restaurant Search
Page; Restaurant Search Result Page; Most Popular Restaurant Page; New
Restaurants Page;
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Most Popular Dishes Page; Dish Search Result Page; Restaurant Chef Search
Result Page;
Restaurant.Job Search Result Page; Top Restaurant Blogs Page; Supporting &
Response
Pages; Registration Pages; Logging Related Pages; Responsive Pages; Forget
Username &
Password Page; Responsive Pages; Miscellaneous Pages; Terms and Conditions;
System
Impression Pages; and System Entry Page.
[Para 75] The system 1 will be able to interact with customers via a number of
different languages such as English, Spanish, Chinese, German, English,
Russian, Chinese
(traditional,simplified), Greek, Italian, French and any other language needed
for a particular
location or market. In the preferred embodiment, the system 1 will have flags
which
correlate to several languages such as: France, Italy, Thailand, Germany,
Malaysia, Vietnam,
Saudi Arabia, China, Taiwan, Japan, Korea, Spain, Israel, and Great Britain.
[Para.76] In the preferred embodiment, instead of Excellent, Good, Fair to
Poor, the
system 1 will have pictures of "Two Thumbs up" "Plain Face", and
"Disappointing Face". In
the background, each picture still carry's the meaning of the four situations,
"One Thumb
up", "One side way thumb", and "One thumb down". Another option is to use
"Brilliant and
satisfying Smile", "Joyful smile", Plain Face, and "Disappointing Face".
[Para 77]
[Para 78] The system 1 will have a Restaurant Matching Index Number for each
restaurant. This number will be displayed on the restaurant profile pages
while Customer
logs on to the page. The higher score of the Restaurant Matching Index Number,
the more
likely a customer will dine in this restaurant. The system 1 uses point system
and the score
is based on the following factors and records.
[Para 79] a. Customer's Preference Cuisine Type, if customer likes this type
of
cuisine, the point will be added.
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[Para 80] b. Customer's Favorite Dishes, if this restaurant provides such
dish,
the point will be added.
[Para 811 c. Driving Distance, if the restaurant is located within the desired
driving distance by Customer, the point will be added.
[Para 82] d. Restaurant Performance with Customer emphasis on certain types
of restaurant performance such as quality, appearance, ambience, service,
speed,
cleanliness and Value For Money, and if this restaurant has good performance
on this
group, the point will be added.
[Para 83] e. Customer's personal dining experience, if Customer gives good
feedback to this restaurant, the point will be added.
[Para 84] f. My Favorite Restaurant Score, if Customer adds this restaurant to
their My Favorite Restaurant List, the score will be listed.
[Para 85] g. Shopping Times, if Customer shops or participates in events at
this
restaurant many times, the score will be added.
[Para 86] h. My Restaurant Blog (if Customer writes about this restaurant, the
score should be added or deducted based on the feedbacks or comments.
[Para 87] The maximum score should not exceed 100 points
[Para 88] The system's 1 Blogs such as My Restaurant and Restaurant Blogs
should
have space to let browsers comment to them.
[Para 89] When a customer logs on to the site, the screen and advertising that
they
will see on the website will be the cuisine types they tend to prefer. This is
very novel to the
industry. The system 1 is an intelligent system that will learn what a
customer likes and act
accordingly to those likes.
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[Para 90] The system 1 will have GPS integration. The system 1 will be able to
connect to customer's GPS no matter where they are, they will be led to the
desired or
preferred restaurant based on their request or preference.
[Para 911 The System 1 can be customized for people who want to reach their
goals, such as losing weight, kosher dining, low carb, low fat or food
allergies. The
website 100 will tailor and display the available restaurants for their
request and arrange
the menu in combined with doctor's suggestions or nutrients' suggestions and
analysis to
provide the best suggestion to the customer. The Customer will be asked to
enter the goals
they want to reach at the user profile. The system will automatically match
the right food or
restaurant to them.
[Para 92] In preferred embodiment, once customers finish their meal, they will
receive the feedback request form and all of the ordered items will
automatically be listed in
the "Request to write article(comments)" Blog as items. This will also a
Customer to
[Para 93] write articles regarding a restaurant and its dishes. The Customer
will also be
able to on the System 1 to read the articles of the items ( or restaurant) by
clicking "Read
articles in Blogs" link (or button) next to a dish name or a link in the
restaurant related page
(at the bottom) - read articles of this website in the Blog once the mouse is
moved on top of
the above mentioned link, it will pop-up the top 5 all of the pictures and
print out have
company logo in order to prevent piracy.
[Para 94] The system 1 will have a website admin instant messenger system
(like
MSN and Yahoo Messenger) in order to transmit instant order request and
confirm the
orders
[Para 95] and for users, receiving new dining news, suggestions, recipes,
order /
reservation shortcuts.
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[Para 961 in the preferred embodiment, the program and its routines will be
written
in C++ language, however, the program can be written in any standard
programming
language. RFID technology will be implemented for better tracking of dishes,
inventories,
customers, loyalty card, etc.
[Para 97] Advantages
[Para 98] The system 1 provides a Process of Restaurant Operation (all-in-one
and
quality assurance control loop system) with Interfaces and expression of
restaurant
information on its website with marketing applications for restaurants such as
Games,
Auctions,
Message Banners, job Portals, Event Boards, Broadcasting systems, Fan Group
Forming,
chat room, Instant Messenger, and E-Invite. The system 1 has its own marketing
interface
and approach, Restaurant BLOG, My Kitchen/My Kitchen BLOGs. The system 1 has
cross
references and smart suggestions of restaurants with a useful calendar tool,
event planner,
and coupon collections. The system 1 has customer/restaurant interactive
communication
channels by E-mail, chat room, MMS, SMS, etc; with telecommunication
technology
integration which is the integration of order / reservation and management
directory /
interface giving various methods to group and invite customers to dine at the
participating
restaurants. The system 1 provides for advanced menu and discount management
interface
with Old Goodies, consumer diet analysis and smart suggestions.
[Para 99] Alternative Embodiments
[Para 100] In an alternative embodiment, the System 1 could also be used in a
Wireless cell phone environment.
[Para 101 ] Advantages
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[Para 102] Although the present invention has been described in considerable
detail
with reference to certain preferred versions thereof, other versions are
possible. Therefore,
the point and scope of the appended claims should not be limited to the
description of the
preferred versions contained herein.
[Para 103] As to a further discussion of the manner of usage and operation of
the
present invention, the same should be apparent from the above description.
Accordingly, no
further discussion relating to the manner of usage and operation will be
provided.
[Para 104] With respect to the above description, it is to be realized that
the
optimum dimensional relationships for the parts of the invention, to include
variations in
size, materials, shape, form, function and manner of operation, assembly and
use, are
deemed readily apparent and obvious to one skilled in the art, and all
equivalent
relationships to those illustrated in the drawings and described in the
specification are
intended to be encompassed by the present invention.
[Para 1051 Therefore, the foregoing is considered as illustrative only of the
principles of the invention. Further, since numerous modifications and changes
will readily
occur to those skilled in the art, it is not desired to limit the invention to
the exact
construction and operation shown and described, and accordingly, all suitable
modifications
and equivalents may be resorted to, falling within the scope of the invention.
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