Note: Descriptions are shown in the official language in which they were submitted.
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SYSTEMS AND METHODS OF PROVIDING COMMUNICATIONS
SERVICES ON A SOFTWARE PLATFORM
BACKGROUND OF THE INVENTION
[0001] The
invention is related to Internet protocol (IP) telephony
systems that allow users to place and receive telephone calls, and to send
and receive text and video messages via data packets that are communicated
over a data network.
[0002] Presently,
when a call is being setup between a calling party and
a called party, caller ID information may be displayed to the called party on
a
display screen of the called party's telephony device. The caller
ID
information can include the telephone number of the calling party, and
sometimes the name of the individual or business associated with that
telephone number.
[0003] Also, it is
now common for a telephony device to store an address
book or a list of contacts for the user. This information often includes the
names and telephone numbers of various people with whom the user is
acquainted. When this information is available on the telephony device, and
when the telephone number of the calling party is provided during call setup,
the telephony device can perform a lookup to see if the telephone number of
the calling party matches any of the telephone numbers present in the user's
address book or contact list. If so, the name entered into the address book or
contact list that is associated with the calling party's telephone number may
be displayed to the user so that the user knows who is calling.
[0004] In either
of the above scenarios, when the called party receives
an incoming call, the called party can make a decision about whether to
answer the call based on the information being displayed. Unfortunately, the
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called party will only receive an indication of the telephone number of the
calling party, or perhaps a name associated with that telephone number, and
the displayed name may be inaccurate. For example, a first person might use
a second person's telephony device to place a call to a called party. In that
instance, the called party would think that the second person is calling, when
in fact it is the first person.
[0005] Moreover, there are times when caller ID information is not even
available to the called party. This can occur when there are problems with the
transmission or delivery of the caller ID information, which often occurs
during
international calls where multiple different types of telephony systems are
interacting with one another to setup the call. Also, in some instances the
calling party deliberately blocks the caller ID information so that the called
party is unable to learn the telephone number from which the calling party is
placing the call. In these instances, no information is available to the
called
party.
BRIEF DESCRIPTION OF THE DRAWINGS
[0006] Figure 1 is a diagram of a communications environment including
various elements which are associated with an Internet protocol (IP) telephony
system operating in accordance with the invention;
[0007] Figure 2 is a block diagram of a processor that forms part of an
IP
telephony system;
[0008] Figure 3 is a block diagram of an announcing unit that acts to
provide a called party with a message or information from the calling party;
[0009] Figure 4 is a flowchart illustrating steps of a first method
embodying the invention in which a message is delivered to a called party
before the called party is connected with the calling party;
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[0010] Figure 5 is a flowchart illustrating steps of a second method
embodying the invention in which a message is delivered to the called party
before the called party is connected to the calling party;
[0011] Figure 6 is a flowchart illustrating steps of a third method
embodying the invention in which information provided by a calling party is
used to determine how to automatically handle a telephone call;
[0012] Figure 7a is a block diagram representation of a call activation
interface on an a software platform;
[0013] Figure 7b is a block diagram of a call activation interface
embodying the invention to automatically handle a telephone call on the
software platform; and
[0014] Figure 8 is a flowchart illustrating steps of another method
embodying the invention in which an interface is provided on an software
platform to automatically handle a telephone call.
DETAILED DESCRIPTION OF PREFERRED EMBODIMENTS
[0015] The following detailed description of preferred embodiments
refers to the accompanying drawings, which illustrate specific embodiments of
the invention. Other embodiments having different structures and operations
do not depart from the scope of the present invention.
[0016] In the following description, the terms VOIP system, VOIP
telephony system, IP system and IP telephony system are all intended to refer
to a system that connects callers and that delivers data, text and video
communications using Internet protocol data communications.
[0017] In the following description, references will be made to an "IP
telephony device." This term is used to refer to any type of device which is
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capable of interacting with an IF telephony system to complete a telephone
call. An IF telephony device could be an IF telephone, a computer running IF
telephony software, a telephone adapter which is itself connected to a normal
analog telephone, or some other type of device capable of communicating via
data packets. An IF telephony device could also be a cellular telephone or a
portable computing device that runs a software application that enables the
device to act as an IF telephone. Thus, a single device might be capable of
operating as both a cellular telephone and an IF telephone.
[0018] Moreover,
certain devices that are not traditionally used as
telephony devices may act as telephony devices once they are configured
with appropriate application software. Thus, some devices that would not
normally be considered telephony devices may become telephony devices or
IF telephony devices once they are running appropriate software.
[0019] The
following description will also refer to telephony
communications and telephony activity. These terms
are intended to
encompass all types of telephone calls, including video calls, regardless of
whether all or a portion of the calls are carried in an analog or digital
format.
These terms are also intended to encompass data communications that are
conveyed through a PSTN or VOIP telephony system, such as facsimile
transmissions, text messages, SMS messages, MMS messages, video
messages, and all other types of data communications sent by or received by
a user. In other words, these terms are intended to encompass any
communications whatsoever, in any format, which traverse all or a portion of a
communications network or telephony network.
[0020] As
illustrated in Figure 1, a communications environment is
provided to facilitate IF enhanced communications. An IF telephony system
120 enables connection of telephone calls between its own customers and
other parties via data communications that pass over a data network 110.
The data network 110 is commonly the Internet, although the IF telephony
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system 120 may also make use of private data networks. The IF telephony
system 120 is connected to the Internet 110. In addition, the IF telephony
system 120 is connected to a first publicly switched telephone network
(PSTN) 130 via a gateway 122. The first PSTN 130 may also be directly
coupled to the Internet 110 through one of its own internal gateways (not
shown). Thus, communications may pass back and forth between the first IF
telephony system 120 and the PSTN 130 through the Internet 110 via a
gateway maintained within the PSTN 130.
[0021] The gateway 122 allows users and devices that are connected to
the PSTN 130 to connect with users and devices that are reachable through
the IF telephony system 120, and vice versa. In some instances, the gateway
122 would be a part of the IF telephony system 120. In other instances, the
gateway 122 could be maintained by a third party.
[0022] Customers of the IF telephony system 120 can place and receive
telephone calls using an IF telephone 108 that is connected to the Internet
110. Such an IF telephone 108 could be connected to an Internet service
provider via a wired connection or via a wireless router. In some instances,
the IF telephone 108 could utilize the data channel of a cellular telephone
system to access the Internet 110.
[0023] Alternatively, a customer could utilize a normal analog telephone
102a which is connected to the Internet 110 via a telephone adapter 104. The
telephone adapter 104 converts analog signals from the telephone 102a into
data signals that pass over the Internet 110, and vice versa. Also, as
illustrated in Figure 1, multiple analog telephone devices 102a, 102b and 102c
could all be coupled to the same telephone adaptor 104. Analog telephone
devices include but are not limited to standard telephones and document
imaging devices such as facsimile machines. A configuration using a
telephone adapter 104 is common where all of the analog telephone devices
102a, 102b and 102c are located in a residence or business, and all of the
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telephone devices are connected to the same telephone adapter. With this
type of a configuration, all of the analog telephone devices 102a, 102b, 102c
share the same telephone number assigned to the telephone adaptor 104.
Other configurations are also possible where multiple communication lines
(e.g., a second telephone number) are provisioned by the IF telephony
system 120.
[0024] In
addition, a customer could utilize a soft-phone client running on
a computer 106 to place and receive IF based telephone calls, and to access
other IF telephony systems (not shown). In some instances, the soft-phone
client could be assigned its own telephone number. In other instances, the
soft-phone client could be associated with a telephone number that is also
assigned to an IF telephone 108, or to a telephone adaptor 104 that is
connected one or more analog telephones 102.
[0025] A third
party using an analog telephone 132 which is connected to
the PSTN 130 may call a customer of the IF telephony system 120. In this
instance, the call is initially connected from the analog telephone 132 to the
PSTN 130, and then from the PSTN 130, through the gateway 122 to the IF
telephony system 120. The IF telephony system 120 would then route the call
to the customer's IF telephony device. A third
party using a cellular
telephone 134 could also place a call to an IF telephony system customer,
and the connection would be established in a similar manner, although the
first link would involve communications between the cellular telephone 134
and a cellular telephone network. For
purposes of this explanation, the
cellular telephone network is considered part of the PSTN 130.
[0026] In
addition, mobile computing devices which include cellular
telephone capabilities could also be used to place telephone calls to
customers of the IF telephony system. A mobile computing device 136, as
illustrated in Figure 1, might connect to the PSTN 130 using its cellular
telephone capabilities. However, such devices might also have the ability to
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connect to a data network, such as the Internet 110 wirelessly via some other
means. For instance, a mobile computing device 136 might communicate
with a wireless data router to connect the mobile computing device 136
directly to a data network, such as the Internet 110. In this
instance,
communications between the mobile computing device 136 and other parties
could be entirely carried by data communications which pass from the mobile
computing device 136 directly to a data network 110. Of course, alternate
embodiments could utilize any other form of wireless communications path to
enable communications.
[0027] Users of
the IF telephony system 120 are able to access the
service from virtually any location where they can connect to the Internet
110.
Thus, a customer could register with an IF telephony system provider in the
U.S., and that customer could then use an IF telephone 108 located in a
country outside the U.S. to access the services. Likewise, the customer could
also utilize a computer outside the U.S. that is running a soft-phone client
to
access the IF telephony system 120.
[0028] Figure 2
illustrates elements of a computer processor 150 that
can be used as part of the IF telephony system 120 to accomplish various
functions. The IF telephony system 120 could include multiple processors
150 located at various locations in the system, along with their operating
components and programming, each carrying out a specific or dedicated
portion of the functions performed by the VOIP based telephony service 120.
[0029] The
processor 150 shown in Figure 2 may be one of any form of a
general purpose computer processor used in accessing an IF-based network,
such as a corporate intranet, the Internet or the like. The processor 150
comprises a central processing unit (CPU) 152, a memory 154, and support
circuits 156 for the CPU 152. The processor 150 also includes provisions
158/160 for connecting the processor 150 to customer equipment and to
service provider agent equipment, as well as possibly one or more
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input/output devices (not shown) for accessing the processor and/or
performing ancillary or administrative functions related thereto. The
provisions 158/160 are shown as separate bus structures in Figure 2;
however, they may alternately be a single bus structure without degrading or
otherwise changing the intended operability of the processor 150.
[0030] The memory
154 is coupled to the CPU 152. The memory 154,
or computer-readable medium, may be one or more of readily available
memory such as random access memory (RAM), read only memory (ROM),
floppy disk, hard disk, flash memory or any other form of digital storage,
local
or remote, and is preferably of non-volatile nature. The support circuits 156
are coupled to the CPU 152 for supporting the processor in a conventional
manner. These
circuits include cache, power supplies, clock circuits,
input/output circuitry and subsystems, and the like.
[0031] A software
routine 162, when executed by the CPU 152, causes
the processor 150 to perform processes of the disclosed embodiments, and is
generally stored in the memory 154. The software routine 162 may also be
stored and/or executed by a second CPU (not shown) that is remotely located
from the hardware being controlled by the CPU 152. Also, the software
routines could also be stored remotely from the CPU. For example, the
software could be resident on servers and memory devices that are located
remotely from the CPU, but which are accessible to the CPU via a data
network connection.
[0032] The
software routine 162, when executed by the CPU 152,
transforms the general purpose computer into a specific purpose computer
that performs one or more functions of the IP telephony system 120. Although
the processes of the disclosed embodiments may be discussed as being
implemented as a software routine, some of the method steps that are
disclosed therein may be performed in hardware as well as by a processor
running software. As such, the embodiments may be implemented in
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software as executed upon a computer system, in hardware as an application
specific integrated circuit or other type of hardware implementation, or a
combination of software and hardware. The software routine 162 of the
disclosed embodiments is capable of being executed on any computer
operating system, and is capable of being performed using any CPU
architecture.
[0033] Another
form of processor that assists in execution and is
otherwise part of the subject invention is found within one or more of the
mobile computing devices. Such devices are sufficiently advanced beyond
early generation cellular telephones that they contain power processors
capable of running operating systems developed by device manufactures as
well as third party applications downloaded and installed by users for
performing a myriad of communications and non-communications oriented
tasks.
[0034] Figure 3 is
a block diagram illustrating elements of an announcing
unit 300 which can cause a message to be played to a called party before the
called party is connected to the calling party. The announcing unit 300 would
be part of the IP telephony system 120 illustrated in Figure 1. The
announcing unit 300 allows a calling party to provide an announcement when
the calling party is trying to establish a call with a called party. The
information or message comprising the announcement is delivered to or
played to the called party before the called party is connected to the calling
party. The announcement helps the called party determine whether or not to
answer the call. In some embodiments of the invention, the announcement
provided by the calling party is used by the announcing unit 300 to determine
how to automatically route or handle the call.
[0035] In some
instances, the information or message is delivered to the
called party as text. This typically means causing the text to be displayed to
the called party on a display screen of the called party's telephony device.
In
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other instances, the information or message could comprise an audio or a
video recording. Here again, the audio or video recording would be played to
the called party over the called party's telephony device before the called
party is connected to the calling party. As will be described in detail below,
the information or message could be obtained, captured or recorded in
multiple different ways, and the message could be delivered to or played to
the called party in multiple different ways.
[0036] In the case of text based messages or information, the calling
party could input the message using a keypad of the calling party's telephony
device. This can occur either before or after the calling party dials the
telephone number of the called party. In this situation, the text of the
message is provided from the calling party's telephony device to the
announcement receiving unit 304 of the announcing unit 300 of the IF
telephony system 120. The announcement transmission unit 312 of the
announcing unit 300 then causes the text to be delivered to the called party's
telephony device so that it can be displayed to the called party on a display
screen of the called party's telephony device.
[0037] In some embodiments, the device used to enter the message is
different from the device used to conduct the call. For example, in some
embodiments, a user may enter the text of a message using a computer
coupled to the data network, whereas the subsequent call may be conducted
over a separate telephony device. The text of the message could be entered
using a website configured for this task, and the user may have the option of
triggering the call once the message has been entered using functionality
provided by the website.
[0038] For example, in some embodiments, a user would navigate to a
website provided by the IF telephony system, and the user would enter the
message. The user would then select an icon to trigger the call. At this
point,
the announcement transmission unit 312 would cause the text of the message
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to be delivered to the called party's telephony device at the same time that a
call is setup between the called party's telephony device and the called
party's
telephony device.
[0039] In a similar manner, the message that is displayed to the called
party may be displayed on a device that is separate from the called party's
telephony device. For example, a message sent from a calling party may
displayed on the called party's computer display screen at the same time the
incoming call is being setup to the called party's telephony device.
[0040] In situations where the calling party is unable to enter a text
based message, but where the calling party desires a text based message to
be delivered to the called party, the announcing unit 300 of the IF telephony
system 120 could generate the text message. In one embodiment, an
announcement recording unit 302 of the announcing unit 300 would record a
spoken message provided by the calling party. Next, a speech-to-text unit
306 of the announcing unit 300 converts the calling party's spoken message
into text. The text is then delivered to the called party's telephony device
by
the announcement transmission unit 312.
[0041] Of course, the same basic method could be used to record a
spoken message that is to be played to the called party. In that instance,
once the recording has been made by the announcement recording unit 302,
the announcement transmission unit 312 could cause the audio message to
be delivered to the called party's telephony device so that it can be played
to
the called party.
[0042] The recording of a spoken message could occur immediately after
the calling party dials the telephone number of the called party. Although the
calling party will have dialed the called party's telephone number, the
announcing unit 300 would first answer the call. The announcing unit 300
would ask the calling party if the calling party wishes to have a message
delivered to the called party. If the calling party agrees, the calling party
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would be prompted to provide a spoken message, and that spoken message
would be recorded by the announcement recording unit 302. An interactive
voice response system 310 of the announcing unit 300 could be used to guide
the calling party through the process of recording a message that is to be
delivered to the called party.
[0043] The
recording of a video message could be accomplished in a
similar fashion. Once the calling party has dialed the called party's
telephone
number, the announcing unit 300 answers the call and interacts with the
calling party to determine if the calling party wishes to record a video
message. Elements of the calling party's telephony device are used to
capture the video stream, which would be communicated to the
announcement recording unit 302. The announcement transmission unit 312
then delivers the recorded video message to the called party's telephony
device so that it can be played to the called party.
[0044] In still
other embodiments of the invention, the called party's
telephony device may itself be capable of recording an audio or a video
message. This could be accomplished via a software application running on
the calling party's telephony device. The recordation of an audio or video
message could be accomplished either before or after the calling party dials
the called party's telephone number. Regardless, the pre-recorded audio or
video message would be provided to the announcement receiving unit 304 of
the announcing unit 300, and the announcing unit 300 would cause the
obtained audio or video message to be delivered to the called party's
telephony device so that it can be played to the called party.
[0045] In other
embodiments of the invention, the calling party may be
able to deliver a text based message to the announcing unit 300, but the
calling party may wish for the message to be delivered to the called party as
an audio message. In this
situation, a text-to-speech unit 308 of the
announcing unit 300 converts the text message provided by the calling party
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into a spoken or audio message. That audio message is then delivered to the
called party's telephony device so that it can be played to the called party.
Here again, the interactive voice response system 310 of the announcing unit
300 interacts with the calling party to determine how the calling party wishes
for the message to be delivered.
[0046] In the embodiments described above, the calling party determines
how the message should be played or displayed to the called party. In
alternate embodiments, the called party may specify that messages are to be
delivered in a certain fashion. For example, if the called party specifies
that
all messages should be delivered in an audio format, and the calling party
provide a text message, the text-to-speech unit 308 would automatically
convert the text based message into an audio message before the message is
delivered to the called party's telephony device. Likewise, if the called
party
has specified that messages are to be delivered in a text format, the speech-
to-text unit 306 would automatically convert any audio messages into text
before the messages are delivered to the called party's telephony device.
[0047] In some embodiments, the interactive voice response system 310
of the announcing unit 300 could be used by a calling party to select one of a
plurality of predetermined subjects for a call. For example, when the calling
party dials the called party's telephone number, the interactive voice
response
system 310 first interacts with the calling party and asks if the calling
party
would like to select a subject for the call. The calling party then chooses a
subject, and the announcement transmission unit 312 causes this information
to be delivered to the called party before the called party must answer the
call.
This could include causing the selected subject to be displayed on a display
screen of the called party's telephony device, or causing an audio or video
recording about the selected subject to be played over the called party's
telephony device.
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[0048] Likewise, an application on the calling party's telephony device
could allow the calling party to select a subject for the call, and the
subject
information could be provided to the announcing unit 300. The announcing
unit then provides this information to the called party before the called
party is
connected to the calling party.
[0049] In the above embodiments, a subject for the call is selected by
the
calling party. In a similar fashion, the calling party may be able to indicate
a
level of importance or urgency for a telephone call. The calling party could
utilize an application on the calling party's telephony device to select a
level of
importance or urgency, or the calling party could interact with the
interactive
voice response system 310 of the announcing unit 300 to select a level of
importance or urgency. The announcement transmission unit 312 then
causes the level of importance or urgency of the call to be communicated to
the called party via a text display, or via an audio or video recording that
is
played to the called party.
[0050] The announcement transmission unit 312 could cause a message
or information to be delivered and/or displayed/played to the called party in
multiple different ways. In some embodiments, the message or information is
delivered to the called party's telephony device as data packets over a data
network connection. This could be accomplished by having the
announcement transmission unit 312 transmit data packets bearing the
message or information directly to the called party's telephony device. A
software application on the called party's telephony device then displays or
plays the message or information to the called party.
[0051] In alternate embodiments, the announcement transmission unit
312 stores the message or information at a particular location on a data
network device, such as a server. The announcement transmission unit 312
sends a message to the called party's telephony device which includes an
indication of where the message or information has been stored. The
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indication could be a universal resource locator (URL) which is used by the
called party's telephony device to retrieve and display or play the stored
message or information.
[0052] In still other embodiments, the message or information is
delivered to the called party's telephony device via a SMS, MMS or text
message. A software application on the called party's telephony device might
cause the received information to be displayed or played to the calling party
in
a fashion other than a typical SMS, MMS or text message, even through the
data has been communicated in that fashion. If the called party's telephony
device is a mobile computing device with telephony capabilities, such as an
Apple iPhoneTM, a push notification service could also be used to deliver the
message or information to the called party's telephony device. For example,
the Apple Push Notification Service (APNS) provides a way of delivering text-
based messages to a called party's telephony device.
[0053] Further, where a push notification service is used to deliver the
message to the called party's telephony device, the push notification service
message might also include the display of "Accept" and "Decline" buttons or
icons. In this instance, the called party would first view the message
delivered
through the push notification. After reviewing the message, the user could
press the "Accept" button to answer the call, or the "Decline" button to
decline
the call. Pushing the "Accept" button would activate a software application on
the called party's telephony device which then arranges for the connection of
the call.
[0054] In still other embodiments, the announcement transmission unit
312 could send a communication, such as an email, to the called party's
telephony device. The e-mail itself could include the message or information.
Alternatively, a file bearing the message or information could be attached to
the e-mail. In some instances, an application resident on the called party's
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telephony device would then arrange for the display or play of the message or
information.
[0055] Regardless of how the message or information is delivered to the
called party's telephony device, the called party's telephony device displays
or
plays the message or information to the called party before the called party
is
connected to the calling party. This gives the called party an opportunity to
use the message or information to determine whether to accept the incoming
telephone call.
[0056] The called party may be given options in addition to simply
accepting or declining the call. For example, when the caller sees the
message, the called party may be given the option to block all future calls
from that calling party. This would provide the called party with a simple and
easy way to block future calls from a telemarketer.
[0057] Where the called party is using an IF telephony device, and the
call is to be setup as an IF telephone call between an IF telephony system
120 and the called party's telephony device, it is often possible to cause the
calling party's message or information to be displayed or played to the called
party before or while the called party's telephone begins ringing. This allows
the called party to use the message or information to determine whether to
answer the call.
[0058] In other instances, the called party is using a normal analog
telephone that is connected to a PSTN, or a cellular telephone that receives
service from a cellular service provider. In these instances, it may be
necessary to setup a telephone call between the announcing unit 300 of the
IF telephony system 120 and the called party's telephony device for the
purpose of delivering the calling party's message or information. If the
called
party then decides to accept the call, the calling party can be bridged into
the
existing telephone call, or a second, separate call can be connected between
the calling party and the called party's telephony device.
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[0059] If a
calling party provides information about the subject of a call,
or about the importance or urgency of the call, this information could be used
by the IF telephony system 120 to determine how to automatically handle the
call. Figure 3 illustrates that the announcing unit 300 may include a call
handling unit 314 that performs this function.
[0060] For
example, if the calling party provides an indication of the
urgency or importance of the call, this information could be used by the call
handling unit 314 to determine whether the call should even be connected
through to the called party's telephony device. If the
called party has
instructed that calls having a low or medium level of importance are to be
ignored, the call handling unit 314 of the announcing unit 300 could use the
information provided by the calling party to determine how to route incoming
telephone calls. Calls of higher importance would be connected, and calls of
lower importance would be ignored, routed to voicemail, or treated in some
other fashion.
[0061] Likewise,
if the calling party provides one of a plurality of
predetermined subjects for a call, the call handling unit 314 could use this
information to determine whether the call should be completed to the called
party's telephony device. This would allow the called party to identify those
subjects where he would like to receive calls, and those subjects where he
wishes for the calls to be ignored or placed into voicemail.
[0062] Determining
how to handle calls based on subject matter would
work if the calling party selects one of a set of predetermined subjects. In
addition, if the calling party provides an audio or video message identifying
the
subject of a call, the call handling unit 314 could utilize speech recognition
assets of the speech-to-text unit 306 to identify key words in the message
provided by the calling party. If one of the key words matches one of the
subjects recognized by the call handling unit 314, the call is then handled
based on the called party's instructions.
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[0063] Figure 4 illustrates steps of a first method embodying the
invention. The method begins in step S402 when a call setup request is
received by the IF telephony system 120. This could be a request from a
calling party who is a customer of the IF telephony system 120 to reach a
called party who is also a customer of the IF telephony system, or a called
party who is a customer of a PSTN or cellular service provider 130. This
could also be a request from a calling party that is customer of a PSTN or
cellular service provider 130 to reach a customer of the IF telephony system
120.
[0064] In step S404, the announcing unit 300 asks the calling party if
the
calling party would like to send an announcement in the form of a pre-call
message or information to the called party about the call. Specifically, an
interactive voice response system 310 could ask the calling party if the
calling
party wishes to send an announcement to the called party about the call.
[0065] If the called party declines to send an announcement, in step
S406 the call is sent to the called party's telephony device in the typical
manner. While the called party's telephony device might be able to display
caller ID information, no additional message or information would be provided
to the called party.
[0066] If the calling party agrees to send an announcement in step S404,
the method proceeds to step S408, where the announcing unit 300 obtains or
records a message or information. As explained above, this could include
obtaining a text, audio or video message provided by the calling party via the
calling party's telephony device. Alternatively, the announcing unit 300 could
record a text, audio or video message which is to be delivered to the called
party. Further, the announcing unit 300 might convert a text message
provided by the calling party into an audio message, or vice versa, depending
on instructions from the calling party, or preferences of the called party.
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[0067] In step
S410 the announcement transmission unit 312 of the
announcing unit 300 causes the announcement to be delivered to the called
party. As explained above, the announcement could be delivered to the
called party's telephony device through multiple different means, and the
message or information could then be displayed or played to the called party.
A software application on the called party's telephony device could coordinate
the displaying or playing of the message or information. Likewise, a software
application on the called party's telephony device could obtain the message or
information from a storage location based on information received from the
announcing unit 300, and then coordinate the display or playing of the
message or information.
[0068] In step
S412, the calling party is connected to the called party's
telephony device. Because the called party will have already received the
announcement provided by the calling party, the called party is able to use
the
message or information to determine whether to answer the call.
[0069] Figure 5
illustrates steps of another method embodying the
invention. Figure 5 is applicable to situation where the called party has a
telephony device which will not allow a message to be delivered and played to
the called party before a telephone call is actually established with the
called
party's telephony device. This can occur in instances where the called party
is not a customer or user of the IF telephony system (i.e., a customer of a
PSTN or cellular service provider 130).
[0070] The method
begins in step S502 when the IF telephony system
120 receives a call setup request, and an announcement which is to be
delivered to the called party. The calling
party's telephony device could
provide the announcement to the IF telephony system. Alternatively, the
announcement recording unit 302 and/or an interactive voice response
system 310 of the announcing unit 300 might interact with the calling party to
record or otherwise obtain the announcement.
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[0071] In step S504, the IF telephony system 120 sets up a telephone
call to the called party's telephony device. For example, this could involve
the
IF telephony system 120 establishing a telephone call with an analog
telephone 132 via the gateway 122 and the PSTN 130.
[0072] In step S506, when the called party answers the call, the
announcing unit 300 first plays to the called party the obtained announcement
provided by the calling party. This could include having the interactive voice
response system 310 interact with the called party to deliver the
announcement.
[0073] In step S508, the IF telephony system 120 asks the called party if
the called party wishes to receive the call from the calling party. The IF
telephony system then receives input from the called party. The called party
could provide input by pushing one or more buttons on a keypad of the called
party's telephony device. Alternatively, the called party could provide spoken
input which is interpreted by the IF telephony system. Receiving input from
the called party could include the interactive voice response system 310
interacting with the called party.
[0074] In step 510, the IF telephony system 120 then treats the call
based on the input received from the called party. If the called party does
not
wish to speak to the calling party, the IF telephony system 120 could route
the
calling party to voicemail or to an alternate telephone number. If the called
party does wish to speak with the calling party, the calling party could be
bridged into the call already established to the called party's telephony
device.
Alternatively, the original call used to deliver the calling party's message
or
information could be ended, and a new call could be placed to the called
party's telephony device.
[0075] Figure 6 illustrates steps of another method embodying the
invention which makes use of the call handling unit 314. The method begins
in step S602 when the IF telephony system 120 receives an incoming call
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from a calling party. In step S604, the announcing unit 300 obtains an
announcement from the calling party. This could be done via any of the
methods discussed above. In step S606, the call is treated based on the
information provided by the calling party. As explained above, the call
handling unit 314 of an announcing unit 300 could compare an urgency or
importance level identified by the calling party to preferences identified by
the
called party to determine whether or not the called should be connected to the
called party's telephony device. In addition, the call handling unit 314 could
compare subject information provided by the calling party to a list of
subjects
identified by the called party to determine if the call should be connected to
the called party's telephony device.
[0076] Figure 7a is a block diagram representation of elements of a
software platform 700 that includes a call activation interface 751 embodying
the invention. Software platform 700 includes a native GUI interface 752
running on software framework 753. The call activation interface 751 is
implemented on top of the native GUI 752 of the software platform 700.
[0077] Figure 7b further illustrates the exemplary software platform 700
embodying the invention. Software platform 700 includes the call activation
interface 751, which is accessed through call buttons 711, 712 and 713
appearing on the software platform 700. Call buttons 711, 712 and 713 are
associated with discrete items on the software platform 700. The software
platform 700 may include, for example, a message section 701; news feed
section 702; and advertisements 703. Call buttons 711, 712 and 713 may
then be associated, respectively, with one or more messages 710, one or
more news items 720, one or more advertisements 703 and the like discrete
items in these sections. Activation of call buttons 711, 712 and 713 may
prompt the display of a list 704, 705 and 706 of possible contacts that may be
called regarding the respective associated discrete item.
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[0078] Figures 7a
and 7b are meant only as examples and are not
intended as a limitation of the invention. Many variations may be employed in
embodiments of the invention. For
instance, the sections, layout, labeling
and graphics may vary widely. Figures 7a and 7b merely provide examples to
illustrate the embodiments of the invention.
[0079] Figure 8
illustrates a method 800 for delivering a message which
makes use of the software platform 700. Referring to Figures 7b and 8, a call
activation interface 751 is generated at step S801 that runs on the software
platform 700. One skilled in the art would understand that the software
platform 700 may be any software platform, such as a webpage, a browser, a
document or file management system or the like. The call activation interface
751 generated at step S801 may include call buttons (711, 712 and 713) to
enable a call setup on the software platform 700. At step S802, a selected
call button (711, 712 and 713) would then trigger display of a list (704, 705
and 706) of possible contacts. The list (704, 705 and 706) may include a
personal contact list, a contact associated with an item on the software
platform 700, or other lists of available contacts with which a call can be
set
up. At step S803, at least one selected contact is received by the interface
751 for a call setup. At step S804, a call setup request directed to the at
least
one selected contact is generated by the methods discussed above.
[0080] In one
exemplary embodiment, a message item 710 may include
a conversation among several contacts. When call button 711 is selected, a
list 704 will be displayed, comprising contacts participating in the message
item 710. The associated contacts may include the participants in the
conversation and may further be prioritized by frequency of posts, by
particular participants relevant to the conversation, participants involved in
more recent posts, or participants whose post were direct replies to those of
a
user accessing the software platform.
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[0081] In another embodiment, a call button 712 on a news item 720
may prompt the display of a personal contact list 705 of persons that may be
called about the news item 720. List 705 may include contacts who have read
the article, author of the article, or contacts that demonstrate an affinity
to the
subject matter.
[0082] In another embodiment, an advertisement 703 may include a call
button 713. In this case, call button 713 prompts the display of a list 706
which only lists the advertiser that posted the advertisement. The list may
include a choice of local facilities of the advertiser, for example. Selecting
a
contact from the list 706 will generate a call setup as explained above in
step
S804 in accordance with methods embodying the invention. The list may also
(or alternatively) include contacts that may have an interest in the
advertisement based on a demonstrated affinity for the subject of the
advertisement.
[0083] The call setup step S804, may include an announcement
message from announcing unit 300 that will include the subject matter
included with the item associated with call buttons 711, 712 and 713. For
example, an announcement message created for a call associated with a
news item 720 will announce that the call is about the news item 720. In
some embodiments, the announcement message may be pre-configured,
such as by an advertiser. In other embodiments, the announcement message
may be configured by the platform 700 or the call activation interface 751.
The announcement message of an incoming call may appear, for example, in
message section 701 or in a separate section of platform 700. As described
above, the announcement message provides the opportunity to accept or
reject the incoming call.
[0084] One example embodying the methods of the invention may
include the call activation interface 751 running on a social media platform
such as Facebook0. In this example, call buttons would appear in association
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with News Feed items, messages, advertisements or the like on the
Facebook0 webpage.
[0085] Another example embodying the methods of the invention may
include the call activation interface 751 running on a document management
system. In this example, the call button would be associated with available
documents. A list would be generated as described above in step S802 listing
relevant contacts. Contacts may include the author(s), persons who have
accessed the document, persons editing the document, and authors and
editors of previous versions of the document, for example.
[0086] Another example embodying the methods of the invention may
include a call activation interface 751 running on a search engine. In this
case, the call button would be associated with search results. A list of
available contacts would be generated as in step S802 that may include
owners of advertisements, businesses, authors (books, blogs, articles, etc.)
and personal contacts that show an affinity for the subject of a givensearch
result.
[0087] Yet another example embodying the methods of the invention
may include a call activation interface 751 running on a marketplace or retail
site. In this case, the call button would be associated with the seller or
retail
establishment associated with a sale item on the site. A list of available
contacts on a selected item would be generated as in step S802 and may
include the business itself, local outlets of the business, sales persons and
personal contacts that have an affinity with the market place, retailer, or
product type.
[0088] In another embodiment, the call handling unit 314 could compare
subject information provided by the calling party to a list of subjects
identified
by the called party to determine if the subject is associated with an item.
The
subject matter associated with the item may help determine the list of
contacts
S802. In addition, the call button may appear different depending on the
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subject matter. For example, the call button may be greyed out to indicate
that the call cannot be established due to the subject matter. Similarly, the
call button may change color or some other aspect of the call button to
indicate the urgency, importance or other aspect of the item.
[0089] In another example embodying methods of the invention, the call
button may be replaced by a "call now" button. In this case, call button will
not
generate a list of contacts as explained above in step S802 but will
immediately generate a call setup request as in step S804. As an example,
an advertiser may want to facilitate the call setup to the advertiser's
business
and enable an immediate call setup request.
[0090] The terminology used herein is for the purpose of describing
particular embodiments only and is not intended to be limiting of the
invention.
As used herein, the singular forms "a", "an" and "the" are intended to include
the plural forms as well, unless the context clearly indicates otherwise. It
will
be further understood that the terms "comprises" and/or "comprising," when
used in this specification, specify the presence of stated features, integers,
steps, operations, elements, and/or components, but do not preclude the
presence or addition of one or more other features, integers, steps,
operations, elements, components, and/or groups thereof.
[0091] While the invention has been described in connection with what is
presently considered to be the most practical and preferred embodiment, it is
to be understood that the invention is not to be limited to the disclosed
embodiment, but on the contrary, is intended to cover various modifications
and equivalent arrangements included within the spirit and scope of the
appended claims.
