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Sommaire du brevet 2549417 

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Disponibilité de l'Abrégé et des Revendications

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  • lorsque la demande peut être examinée par le public;
  • lorsque le brevet est émis (délivrance).
(12) Brevet: (11) CA 2549417
(54) Titre français: INTERFACE DE MESSAGERIE ENTRE DES SYSTEMES DE TRAITEMENT DE FOURNISSEURS DE SERVICES DE TELECOMMUNICATIONS
(54) Titre anglais: MESSAGING INTERFACE BETWEEN TELECOMMUNICATIONS SERVICE PROVIDER PROCESSING SYSTEMS
Statut: Périmé et au-delà du délai pour l’annulation
Données bibliographiques
(51) Classification internationale des brevets (CIB):
  • H04L 12/14 (2006.01)
(72) Inventeurs :
  • CESARINI, ANDREA (Italie)
  • GARRANO, ALESSANDRO CUGNO (Italie)
(73) Titulaires :
  • ACCENTURE GLOBAL SERVICES LIMITED
(71) Demandeurs :
  • ACCENTURE GLOBAL SERVICES LIMITED (Irlande)
(74) Agent: SMART & BIGGAR LP
(74) Co-agent:
(45) Délivré: 2011-09-20
(22) Date de dépôt: 2006-06-05
(41) Mise à la disponibilité du public: 2007-09-22
Requête d'examen: 2007-01-04
Licence disponible: S.O.
Cédé au domaine public: S.O.
(25) Langue des documents déposés: Anglais

Traité de coopération en matière de brevets (PCT): Non

(30) Données de priorité de la demande:
Numéro de la demande Pays / territoire Date
06425191.1 (Office Européen des Brevets (OEB)) 2006-03-22
11/403,275 (Etats-Unis d'Amérique) 2006-04-13
BS2006A000065 (Italie) 2006-03-22

Abrégés

Abrégé français

Interface de messagerie assurant la flexibilité nécessaire pour permettre une interchangeabilité des systèmes de traitement des fournisseurs de services de télécommunication sous-jacents, par exemple les systèmes de facturation. Par la même occasion, l'interface de messagerie élargit la fonctionnalité sous-jacente du système de traitement du fournisseur de services de télécommunication envers une série d'événements de formation définie dans le cadre d'un modèle de données communes partagées par plusieurs systèmes de traitement de fournisseurs de services de télécommunication. La messagerie peut activer un mécanisme pour assurer le suivi de la mise en ouvre d'une formation dans les systèmes de traitement des fournisseurs de services de communication sous-jacents.


Abrégé anglais

A messaging interface provides the flexibility to allow interchangeability of underlying telecommunications service provider processing systems, such as billing systems. At the same time, the messaging interface extends the underlying functionality of the telecommunications service provider processing system to a series of business events defined as part of a common data model shared across multiple telecommunication service provider processing systems. The messaging may implement a mechanism for tracking the implementation of the business event in the underlying telecommunication service provider processing systems.

Revendications

Note : Les revendications sont présentées dans la langue officielle dans laquelle elles ont été soumises.


CLAIMS:
1. A messaging interface for communication between telecommunications
service provider processing systems, the messaging interface comprising:
a product instance table for identifying a relationship between a first
product instance identifier and a second product instance identifier;
a memory comprising:
message parameters that correspond to an account function to be
implemented by a first telecommunication service provider processing system
and
including the first product instance; and
a multiple layer messaging interface comprising:
a first set of instructions implementing an integration layer, the
integration layer operable to construct a shared data object based on the
message
parameters;
a second set of instructions implementing an event layer, the event
layer operable to convert the shared data object to a plurality of
telecommunications
service provider processing system data objects associated with the second
telecommunications service provider processing system;
a third set of instructions implementing a logic layer, the logic layer
operable to process the plurality of telecommunications service provider
processing system data objects to implement the account function on the second
telecommunications service provider processing system, the account function
associated with the second product instance identifier and further operable to
update the product instance table using the first product instance identifier
and the
second product instance identifier to maintain consistency between the first
telecommunications service provider processing system and the second
telecommunications service provider processing system; and
a processor coupled to the memory and the product instance table
which executes the first, second, and third set of instructions.
34

2. The messaging interface of claim 1, wherein the account function
comprises at least one of a create customer function, a modify customer
general
data function, a modify customer fiscal address data function, a create
billing
account data function, a modify billing account general data function, a
modify
billing account profile data business function, a modify billing account bill-
to
person data function, a modify billing account bill-to address data function,
a
modify billing account payment data function, and a service order function.
3. The messaging interface of claim 1, wherein the event layer is
further operable to:
convert the shared object to a normalized data object, the
normalized data object comprising a representation of the shared object and
associated with the second telecommunications service provider processing
system; and
convert the normalized object to the plurality of telecommunications
service provider processing system data objects.
4. The messaging interface of claim 1, wherein the logic layer is further
operable to:
executes a series of functions of the telecommunications service
provider processing system API based on the message.
5. The messaging interface of claim 3, wherein the shared object
further comprises data representative of a hierarchical representation of at
least
two of a product, a service, and a child product, and wherein the normalized
object
maintains the hierarchical relationship.
6. The messaging interface of claim 3, wherein the shared object
further comprises data representative of a hierarchical representation, of a
customer and a billing account, and wherein the normalized object maintains
the
hierarchical relationship.
7. The messaging interface of claim 1, wherein the logic layer is further
operable to generate a reply message based on a result of the function.

8. The messaging interface of claim 1, wherein the logic layer is further
operable to update the product instance table only after the third set of
instructions
successfully perform the function.
9. The messaging interface of claim 1, wherein the interface layer is
further operable to which:
retrieve information from the product instance table, and
construct the shared object based on the retrieved information and
the message parameters.
10. A method for communication between telecommunications service
provider processing systems, the method comprising:
maintaining a product instance table for identifying a relationship
between a first product instance identifier and a second product instance
identifier;
receiving message parameters that correspond to an account
function to be implemented by a first telecommunication service provider
processing system and including the first product instance identifier;
constructing a shared data object based on at least some of the
message parameters;
converting the shared data object to a plurality of telecommunications
service provider processing system data objects associated with the second
telecommunications service provider processing system;
processing the plurality of telecommunications service provider
processing system data objects to implement the account function on the second
telecommunications service provider processing system, the account function
associated with the second product instance identifier,
updating the product instance table using the first product instance
identifier and the second product instance identifier to maintain consistency
36

between the first telecommunications service provider processing system and
the
second telecommunications service provider processing system.
11. The method of claim 10, wherein the account function comprises at
least one of a create customer function, a modify customer general data
function,
a modify customer fiscal address data function, a create billing account data
function, a modify billing account general data function, a modify billing
account
profile data business function, a modify billing account bill-to person data
function,
a modify billing account bill-to address data function, a modify billing
account
payment data function, and a service order function.
12. The method of claim 10, further comprising:
converting the shared object to a normalized data object, the
normalized data object comprising a representation of the shared object and
associated with the second telecommunications service provider processing
system; and
converting the normalized object to the plurality of telecommunications
service provider processing system data objects.
13. The method of claim 10, further comprising:
executing a series of functions of the telecommunications service
provider processing system API based on the message.
14. The method of claim 12 wherein the shared object further comprises
data representative of a hierarchical representation of at least two of a
product, a
service, and a child product, and wherein the normalized object maintains the
hierarchical relationship.
15. The method of claim 12, wherein the shared object further comprises
data representative of a hierarchical representation of a customer and a
billing
account, and wherein the normalized object maintains the hierarchical
relationship.
16. The method of claim 10, further comprising:
37

generating a reply message based on a result of the function.
17. The method of claim 10, wherein the product instance table is only
updated after the function is successfully performed.
18. The method of claim 10, further comprising:
retrieving information from the product instance table; and
constructing the shared object based on the retrieved information
and the message parameters.
38

Description

Note : Les descriptions sont présentées dans la langue officielle dans laquelle elles ont été soumises.


CA 02549417 2010-05-06
65902-151
Messaging Interface Between Telecommunications Service Provider
Processing Systems
BACKGROUND OF THE INVENTION
2. Technical Field.
[002] This invention relates to telecommunications processing systems. In
particular, this invention relates to a flexible and independent messaging
interface
between telecommunications service provider processing systems.
3. Related Art.
[003] Rapid advances in data processing and telecommunications technology have
lead to a vast array of communication services available to the consumer. Such
telecommunication services include traditional telephone service, Internet
service,
cable television. service, cellular phone service, paging service, combined
voice and
data delivery service, and many other services.
[004] The advances in technology, though rapid, did occur over time. As a
result,
many telecommunications services providers began with telecommunications
system
architectures directly supporting a small subset of the services now available
today
The early architectures were specific to individual services, such as wireline
telephone services. Furthermore, the architectures commonly employed service
specific billing systems, such as billing systems tailored for wireline
telephone billing.
While these service specific billing systems were well suited for implementing
billing
1

CA 02549417 2006-06-05
related functions, these systems may not be optimized for other tasks, such as
managing billing data and the like.
[005] Beyond billing systems, each architecture also included other dedicated
supporting systems, such as customer care systems. The customer care systems
were responsible for communicating and receiving messages to and from the
billing
systems, such as messages which established new customers. In other words, as
they began to offer more products and services, telecommunications service
providers were faced with the time consuming, expensive, and difficult task of
installing, maintaining, and upgrading multiple independent systems in
multiple
independent architectures.
[006] As these systems were integrated into a unified architecture, developers
took
advantage of the built-in functionality of pre-existing billing systems and
developed
tightly coupled systems. As a result, enhancing legacy architectures poses
significant technical challenges. One technical challenge lies in extending
functionality to process new products and services, because the tightly
coupled
nature of current integrations has left the architectures limited to
performing only
those functionalities offered by the legacy billing systems. Thus, previous
architectures could only support limited function sets supported by the legacy
systems and associated integration components. In other words, these systems
could be integrated only to the degree that the underlying support system
offered
functions for performing given tasks. Another technical challenge is tracking
message processing. In the past, message tracking was limited by the
functionalities of the legacy systems. Typically, legacy billing systems do
not provide
any capability to enable the tracking of an entity's identifier exchanged
between
messages from, for example, a CRM system to the billing system. As a result,
telecommunication service providers are left exposed to the risk of duplicated
data
due to the multiple processing of the same message. Moreover, these
limitations
make the analysis of any rejected messages, such as invalid messages,
extremely
complex. These limitations hamper the telecommunications industry, which is
one
that continually needs to improve and evolve its existing products and
services, and
which frequently introduces new products and services.
2

CA 02549417 2010-05-06
65902-15.1
[007] Accordingly, a need has long existed for an improved rating system
for a telecommunications service provider.
SUMMARY
One aspect of the invention relates to a messaging interface for
communication between telecommunications service provider processing systems,
the messaging interface comprising: a product instance table for identifying a
relationship between a first product instance identifier and a second product
instance identifier; a memory comprising: message parameters that correspond
to
an account function to be implemented by a first telecommunication service
provider processing system and including the first product instance; and a
multiple
layer messaging interface comprising: a first set of instructions implementing
an'
integration layer, the integration layer operable to construct a shared data
object
based on the message parameters; a second set of instructions implementing an
event layer, the event layer operable to convert the shared data object to a
plurality of
telecommunications service provider processing system data objects associated
with
the second telecommunications service provider processing system; a third set
of
instructions implementing a logic layer, the logic layer operable to process
the
plurality of telecommunications service provider processing system data
objects to
implement the account function on the second telecommunications service
provider processing system, the account function associated with the second
product instance identifier and further operable to update the product
instance
table using the first product instance identifier and the second product
instance
identifier to maintain consistency between the first telecommunications
service
provider processing system and the second telecommunications service provider
processing system; and a processor coupled to the memory and the product
instance table which executes the first, second, and third set of
instructions.
3

CA 02549417 2010-05-06
65902-151
Another aspect of the invention relates to a method for
communication between telecommunications service provider processing
systems, the method comprising: maintaining a product instance table for
identifying a relationship between a first product instance identifier and a
second
product instance identifier; receiving message parameters that correspond to
an
account function to be implemented by a first telecommunication service
provider
processing system and including the first product instance identifier;
constructing a
shared data object. based on at least some of the message parameters;
converting
the shared data object to a plurality of telecommunications service provider
processing system data objects associated with the second telecommunications
service provider processing system; processing the plurality of
telecommunications
service provider processing system data objects to implement the account
function on the second telecommunications service provider processing system,
the account function associated with the second product instance identifier,
updating the product instance table using the first product instance
identifier and
the second product instance identifier to maintain consistency between the
first
telecommunications service provider processing system and the second
telecommunications service provider processing system.
3a

CA 02549417 2010-05-06
65902-151
[008] A messaging interface implements several technical solutions to the
technical
problems associated with efficiently, flexibly, and reliably extending the
functionality
of a telecommunications service provider processing architecture in order to
facilitate
communications between telecommunication service provider processing systems.
As a result, the messaging interface reduces the difficulty, cost, and time
expenditures typically associated with integrating a new component into the
architecture. The messaging interface also eliminates duplicative processing
of
events, as well as the duplicative storage of information and duplicative
communications among the various telecommunication service provider processing
systems which flow as a result of the additional processing.
[009] One technical solution is layering the functionalities of the messaging
interface to make the messaging interface highly reusable and extendible.
Specifically, functionalities of the messaging interface that depend on the
underlying
support system may be logically separated from those functionalities that are
independent of the underlying support system. As a result, only certain layers
of the
messaging interface may need to be adapted to integrate a new support system
into
the architecture. The remaining layers need not change.
[010] Another technical solution lies in removing core message processing from
the
underlying support system and relocating the processing to the messaging
interface.
In the past, system architects were at the mercy of the processing performance
and
functionalities of the underlying support system. By moving message processing
to
the messaging interface, the system architect can define a common set of
message
or events that may be used across multiple different support systems. Again,
this
alleviates the dependency of the architect on the capabilities of the support
system,
and allows the architect to choose from a wider variety of underlying support
systems. This also allows for more efficient processing of messages'by freeing
the
underlying support system to only perform processing related to its underlying
3b

CA 02549417 2006-06-05
function, such as billing related processing for example, while allowing
message
processing, routing, and tracking to be performed outside of the underlying
support
system.
[011] Another technical solution is provided in maintaining hierarchical
relationships
between support systems. In particular, the hierarchies of data elements in
one
system may be maintained as data is transferred through the architecture, such
as
hierarchical relationships between products, services and the like. This
ensures the
integrity of product offerings and the like, for example, such that child
products or
services may not be inadvertently processed without an underlying parent
product.
As a result, duplicative and/or erroneous processing of events is eliminated.
[012] Yet another technical solution is provided by maintaining a correlation
between support system specific product identifiers. For example, a table may
be
used to store identifiers of products, services and the like. Identifiers used
in specific
support systems may be associated such that the table provides a mapping from
the
identifier used in one system to a corresponding identifier used in a second
system.
This mapping allows the interface to track processing of orders and verify
that
account modifications are intended for valid products that already exist in
each
system, eliminating duplicative and/or erroneous processing by the systems.
[013] In one aspect, a messaging interface for communication between
telecommunications service provider processing systems is provided. The
messaging interface may include a product instance table that includes
multiple
records which establish interrelationships between a first product instance
identifier
associated with a first telecommunications service provider processing system
and a
second product instance identifier associated with a second telecommunications
service provider processing system.
[014] The messaging interface may also include a memory. The memory may
include message parameters which report an event. The event may be part of a
common data model used across multiple telecommunication service provider
systems. For example, the events may include a 'Create Customer' business
event,
a 'Modify Customer General Data' event, a Modify Customer Fiscal Address Data
event, a Create Billing Account Data event, a Modify Billing Account General
Data
event, a Modify Billing Account Billing Profile Data event, a Modify Billing
Account
4

CA 02549417 2006-06-05
Bill-to Person Data event, a Modify Billing Account Bill-to Address Data
event, a
Modify Billing Account Payment Data event, or an Service Order event.
[015] The messaging interface may also include an interface program operable
to
implement the event in the second telecommunications service provider
processing
system. The interface program may include instructions which determine the
first
product instance identifier using at least one of the message parameters,
perform an
action on the second telecommunications service provider processing system
associated with the second product instance identifier, and update the product
instance table using the first product instance identifier and the second
product
instance identifier. Finally, a processor may be coupled to the memory and the
product instance table which executes the interface program.
[016] Other systems, methods, features and advantages of the invention will
be, or
will become, apparent to one with skill in the art upon examination of the
following
figures and detailed description. It is intended that all such additional
systems,
methods, features and advantages be included within this description, be
within the
scope of the invention, and be protected by the following claims.
BRIEF DESCRIPTION OF THE DRAWINGS
[017] The invention can be better understood with reference to the following
drawings and description. The components in the figures are not necessarily to
scale, emphasis instead being placed upon illustrating the principles of the
invention.
Moreover, in the figures, like referenced numerals designate corresponding
parts or
elements throughout the different views.
[018] Figure 1 shows an exemplary telecommunications network which facilitates
communication between external applications via various business events.
[019] Figure 2 shows an exemplary set of business events that form the basis
of an
end-to-end coherent framework for a telecommunications system architecture.
[020] Figure 3 shows an exemplary logical data model for supporting an end-to-
end
coherent framework for a telecommunications system architecture.

CA 02549417 2006-06-05
[021] Figure 4 shows various exemplary hierarchical relationships between data
of
the data model of Figure 3 that may be supported and maintained by a robust
messaging interface.
[022] Figure 5 shows an exemplary logical diagram of a robust messaging
interface
and certain functions and data types associated therewith.
[023] Figure 6 shows the acts that the messaging interface may take to process
an
order.
[024] Figure 7 shows the acts that the messaging interface may take to
activate
product and/or service.
[025] Figure 8 shows the acts that the messaging interface may take to delete,
suspend, or resume a service.
[026] Figure 9 shows the acts that the messaging interface may take to updated
a
service.
[027] Figure 10 shows the acts that the messaging interface may take to manage
insertions to a product instance table.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS
[028] The elements illustrated in the Figures interoperate as explained in
more
detail below. Before setting forth the detailed explanation, however, it is
noted that
all of the discussion below, regardless of the particular implementation being
described, is exemplary in nature, rather than limiting. For example, although
selected aspects, features, or components of the implementations are depicted
as
being stored in memories, all or part of systems and methods consistent with
the
messaging interface may be stored on, distributed across, or read from other
machine-readable media, for example, secondary storage devices such as hard
disks, floppy disks, and CD-ROMs; a signal received from a network; or other
forms
of ROM or RAM either currently known or later developed.
[029] Furthermore, although specific components of the communications
architecture will be described, methods, systems, and articles of manufacture
consistent with the messaging interface may include additional or different
components. For example, a processor may be implemented as a microprocessor,
6

CA 02549417 2006-06-05
microcontroller, application specific integrated circuit (ASIC), discrete
logic, or a
combination of other type of circuits or logic. Similarly, memories may be
DRAM,
SRAM, Flash or any other type of memory. Flags, data, databases, tables, and
other data structures may be separately stored and managed, may be
incorporated
into a single memory or database, may be distributed, or may be logically and
physically organized in many different ways. Programs may be parts of a single
program, separate programs, or distributed across several memories and
processors. Systems may be implemented in hardware, software, or a combination
of hardware and software in one processing system or distributed across
multiple
processing systems.
[030] Figure 1 shows a telecommunications messaging architecture 100. The
architecture 100 includes a Customer Care management system 102, a messaging
interface 104, and support systems 106. As shown in Figure 1, the support
systems
106 include a billing system 108, a provisioning system 110, and other support
systems 112. The support systems 106 may fulfill a wide range of roles within
the
architecture 100, such as billing, provisioning, invoicing, and other support
roles
performed by back-end systems in any industry such as the telecommunications
industry, utility (e.g., gas or electric) industry, commercial industry, or
any other
industry.
[031] The customer care management system 102 includes a processor 114, a
memory 116, and a customer database 118. The customer care management
system 102 also includes a communication interface 120. A customer care
management program 122 in the memory 116 prepares messages 124.
[032] In one implementation, the processor 114 in the customer care management
system 102 executes Siebel(TM) 7.8 CME and Siebel (TM) Server under the
Windows (TM) operating system, the UNIX operating system, the SUN Solaris (TM)
operating system, or any other operating system. Additionally, an Oracle (TM)
or
Microsoft (TM) SQL server platform may implement the customer database 118.
However, additional or different customer care management programs may be
implemented in the customer care management system 102.
[033] The customer care management system 102 communicates the messages
124 through the communication interface 120 to the messaging interface 104. A
7

CA 02549417 2006-06-05
message may define an event, such as a request for the creation of a customer
account in the billing system. Alternatively, multiple messages 124 may be
used to
define a single event, or a single message 124 may define multiple events.
Exemplary messages or events are described in more detail below. The messaging
interface 104 may also include a processor 126 and a memory 128.
[034] As shown in Figure 1, the messaging interface 104 is implemented as an
independent processing system. However, the messaging interface 104 may be
implemented in other manners. For example, the messaging interface 104 may be
implemented as hardware and/or software integrated with the customer care
management system 102, the billing system 108, or other systems in the
communications architecture 100. As another example, the messaging interface
104
may be implemented as an extension to a messaging protocol processing layer
(e.g.,
a message adaptation layer or message transport layer) within or external to
the
customer care management system 102 or billing system 108.
[035] The messaging interface 104 may include layers that separate certain
functionalities of the interface 104. As illustrated, the interface 104 may
include an
integration layer 130, an event layer 132, an logic layer 134, and an API
layer 136.
The integration layer 130 may convert a message 124 to a representation that
conforms to a standard or common data model that is enforced across two or
more
of the systems 102 and 106 of the architecture 100.
[036] The event layer 132 may include functions for transforming the standard
or
common data model representation into data types for use in a specific system
of the
architecture 100. The logic layer 134 may include logic for managing calls to
system
specific functions available through an API layer 136 offered by a specific
system of
the architecture 100. The logic layer 134 may invoke these functions to
implement a
message 124 in the underlying support system 106 of the architecture 100.
Finally,
the messaging interface 104 may be coupled with a product instance table 137
for
maintaining relationships between identifiers used to track products,
services, and
the like, in the various support systems of the architecture 100. Herein, the
phrase
"coupled with" is defined to mean directly connected to or indirectly
connected
through one or more intermediate components. Such intermediate components may
include both hardware and software based components. The layers and their
8

CA 02549417 2006-06-05
respective functionalities, as well as the product instance table 137, are
described in
more detail below.
[037] The support systems 106 include the billing system 108. Figure 1 shows
that
the billing system 108 includes a processor 140, a memory 142, and a
communication interface 148. The memory 142 may store a billing program 144 as
well as a database 146 in which the billing system 108 stores various billing
related
information. Typically, the information is stored in the billing system
database 144
according a data model associated with the billing system 108. In other words,
the
billing system 108 includes hardware and software support logic which
processes
billing action requests. The support logic in the billing system 108 may be
implemented with commercially available billing software packages, such as
Portal's
Infranet (TM) billing package, Convergys Geneva (TM) billing package, Intec
Singl.eView (TM), Comverse FX (TM) billing package as well as with custom
billing
software.
[038] Communication between the customer care management system 102, the
messaging interface 104, and the support systems 106 may be accomplished in
many ways. In some implementations, the communication interfaces 120, 136,
146,
150, and 154 may be network sockets defined by IP addresses, port numbers, and
communication protocols. The messages may travel between the systems 102, 104,
and 106 according to a wide range of protocols, including Tibco (TM)
Rendezvous
Messaging protocol, IBM MQseries (TM) protocol, Java Message Service protocol,
or HTTP. In other implementations, the systems 102, 104, and 106 communicate
via
interprocess communication, messaging, or signaling.
[039] The architecture 100 may incorporate message passing and application
integration technologies such as TIBCO Business Work(TM) messaging, BizTalk
(TM) messaging, BEA WLI (TM) and Vitria (TM) telecommunications solutions.
Adapters may be provided between the customer care management system 102 and
the message routing system 104, as well as between the messaging interface 104
and the support systems 106. The adapters may support transformation of the
messages and/or message content from a format defined by one schema (e.g., a
schema for messages to adhere to in the customer care management system 102)
9

CA 02549417 2006-06-05
to another format defined by another schema (e.g., a schema for messages to
adhere to in the messaging interface 104 and/or support systems 106).
[040] In one implementation, the messages 124 may contain data described by
eXtensible Markup Language (XML) tags and the adapters perform transformation
according to eXtensible Stylesheet Language for Transformations (XSLT)
stylesheets. The transformations may transform data between schemas for any of
XML, Web Service Definition Language (WSDL), eXtensible Scheme Diagram
(XSD), as examples. The messages may move between systems using any kind of
transportation or data access protocol, including HTTP, Simple Object Access
Protocol (SOAP), or other protocols in place at the customer care management
system 102, messaging interface 104, and/or support systems 106. As described
above, the messages 124 may represent the occurrence of or a request for an
event
to be processed by the support systems 106, such as the billing system 108.
[041] Figure 2 shows examples of messages 200 supported by the architecture
100
for integrating the customer care system 102 and billing system 108. The
architecture 100 may also support multiple different reply messages, such as a
reply
message for each supported event 200. Alternatively, or additionally, standard
reply
messages may be used to respond to multiple events 200. Any other messages or
events may be used.
[042] As shown in Figure 2, the messaging interface 104 may support various
types
of messages 200. For example, the interface 104 may support messages that
define
Customer related events 210 for handling Customer level data, messages that
define
Billing Account related events 220 for handling Billing Account level data,
and
messages that define Service Order related events 230 for handling the
processing
of orders for products and services. The messaging interface 104 may support
other
types of events.
[043] In one implementation, the Customer related events 210 include a
CreateCustomer business event 212, a ModifyCustomerGeneralData business event
214, and a ModifyCustomerFiscalAddress business event 216. The
CreateCustomer event 212 may occur when an order for a new customer is
submitted. When the first order for a new customer is submitted, a
CreateCustomer
message 212 may be sent including the information used to create the account

CA 02549417 2006-06-05
hierarchy in the billing system 108. The CreateCustomer event 212 may be
mapped
to a specific entity, such as any data field in the billing system database
144, so as to
support the same customer and billing account hierarchy in the customer care
system 102 and the billing system 108. In the implementation supported by the
data
model described below with regard to Figure 3, successful processing of the
CreateCustomer event 212 by the billing system 108 may occur before the
creation
of a Billing Account because a customer can have one or more Billing Accounts.
Optionally, the CreateCustomer event 212 may include a flag or other parameter
which differentiates between the creation of a residential customer or a
business
customer. An exemplary XML message defining a CreateCustomer event 212 is
shown in Table 1.
Table 1: CustomerCreate event
<s:element name="CustomerCreate">
<s:complexType>
<s:sequence>
<s:element minOccurs="0" name="CustomerCode" type=" s:string"/>
<s:element minOccurs="O" name="AcquisitionDate" type=" s:string"/>
<s:complexType name="Customer">
<s: sequence>
<s:element minOccurs="O" name="PhyFlag" type=" s:string"/>
<s:element minOccurs="O" name="Name" type="s:string"/>
<s:element minOccurs="0" name="FirstName" type=" s:string"/>
<s:element minOccurs="O" name="Language" type=" s:string"/>
<s: element minOccurs="0" name="MSegment" type=" s:string"/>
<s:element minOccurs="O" name="OrgCode" type=" s:string"/>
<s:element minOccurs="0" name="PhoneNum" type=" s: string"/>
<s:element minOccurs="0" name="FaxNum" type=" s:string"/>
<s:element minOccurs="0" name="EMail" type="s:string"/>
<s:element minOccurs="O" name="PersonallD" type=" s:string"/>
</s:sequence>
</s:complexType>
<s:complexType name="Address">
<s:sequence>
<s:element minOccurs="0" name=" StreetType" type=" s:string"/>
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<s:element minOccurs="0" name="AddressNum" type=" s:string"/>
<s:element minOccurs="O" name="Address" type=" s:string"/>
<s:element minOccurs="O" name="City" type=" s:string"/>
<s:element minOccurs="O" name="ZIP" type=" s:string"/>
<s:element minOccurs="O" name="State" type=" s:string"/>
<s:element minOccurs="O" name="Country" type="s:string"/>
</s: sequence>
</s:complexType>
</s: sequence>
</s:complexType>
</s:element>
[044] The ModifyCustomerGeneralData event 214 may be used to update any of
the customer general data attributes. Customer general data may refer to any
customer account data. For example, customer general data may include data
about the address of the customer and other customer specific information like
name, personal ID or customer type. In one implementation, the customer type
may
include an individual or residential type, or business type. Optionally,
specific
business events may modify data associated with a customer. For example, the
ModifyCustomerFiscalAddress event 216 may update the fiscal address of a
customer. Exemplary XML messages defining a ModifyCustomerGeneralData event
214 and a ModifyCustomerFiscalAddress event 216 are shown in Tables 2 and 3,
respectively.
Table 2: CustomerModifyGeneralData event
<s:element name="CustomerModifyGeneralData">
<s:complexType>
<s:sequence>
<s:element minOccurs="O" name="CustomerCode" type=" s:string"/>
<s:complexType name="Customer">
<s:sequence>
<s:element minOccurs="O" name="PhyFlag" type=" s:string"/>
<s:element minOccurs="0" name="Name" type="s:string"/>
<s:element minOccurs="0" name="FirstName" type=" s:string"/>
<s:element minOccurs="0" name="Language" type=" s:string"/>
12

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<s:element minOccurs="O" name="MSegment" type=" s:string"/>
<s:element minOccurs="O" name="OrgCode" type=" s:string"/>
<s:element minOccurs="O" name="PhoneNum" type=" s:string"/>
<s:element minOccurs="O" name="FaxNum" type=" s:string"/>
<s:element minOccurs="O" name="EMail" type=" s:string"/>
<s:element minOccurs="O" name="PersonallD" type=" s:string"/>
</s: sequence>
</s:complexType>
</s:sequence>
</s:complexType>
</s:element>
Table 3: CustomerModifyFiscalAddress event
<s:element name="CustomerModifyFiscalAddress">
<s:complexType>
<s: sequence>
<s:element minOccurs="O" name="CustomerCode" type=" s:string"/>
<s:complexType name="Address">
<s:sequence>
<s:element minOccurs="O" name=" StreetType" type=" s:string"/>
<s:element minOccurs="O" name="AddressNum" type=" s:string"/>
<s:element minOccurs="O" name="Address" type=" s:string"/>
<s:element minOccurs="0" name="City" type="s:string"/>
<s:element minOccurs="0" name="ZIP" type=" s:string"/>
<s:element minOccurs="0" name="State" type=" s:string"/>
<s:element minOccurs="0" name="Country" type="s:string"/>
</s: sequence>
</s:complexType>
</s:sequence>
</s:complexType>
</s:element>
[045] The Billing Account related events 220 may include events for handling
data
related to billing accounts. In one implementation, the Billing Account
related events
220 may include a CreateAccount event 221, a ModifyAccountGeneralData event
13

CA 02549417 2006-06-05
222, a ModifyAccountBillingProfile event 223, a Modify Account BiIIToPerson
event
224, a ModifyAccountBillToAddress event 225, and a ModifyAccountPaymentData
event 226. The CreateAccount event 221 may occur when an order for a new
account is submitted. The CreateAccount event 221 may include information for
recreating the account hierarchy in the billing system 108. The information
may
include a billing account code, a customer code, bill account code, a bill
start date, a
billing account object, a billing profile object, a payment data object, an
address
object, a contact object, and the like. The billing account objection may
include a
reason for a bill status change field, a bill status code field, a currency
code field, a
language field, an organizational code field, a tax type field, an account
type field,
and the like. The billing profile object may include a bill frequency field, a
bill type
field, a media type field, a payment method field, and the like. The payment
data
object may include a bank account number field, bank account type field, a
bank
branch field, a bank name field, a payer first name field, a payer last name
field, a
payer personal ID field, a credit card expiration date field, a credit card
number field,
a credit card type field, and the like. Finally, the address object may
include a street
type field, an address number field, a city field, a ZIP code field, a state
field, a
country field, a contact field, a contact first name field, a contact last
name field, a
contact title field, a contact phone field, a contact email field, an
greetings field, and
the like. The greetings field may be used to address the contact on the bill,
and may
include, for example, the concatenation of the Contact title, first name, and
last name
fields. Other information may also be used. An exemplary XML message defining
a
CreateAccount event 221 is shown in Table 4.
Table 4: CreateAccount event
<s:element name="AccountCreate">
<s:complexType>
<s:sequence>
<s:element minOccurs="O" name="BillAccountCode" type=" s:string"/>
<s:element minOccurs="0" name="CustomerCode" type=" s:string"/>
<s:element minOccurs="O" name="BillStartDate" type="s:string"/>
<s:complexType name="BillingAccount">
<s: sequence>
<s:element minOccurs="0" name="BillStatusChangeReas" type="
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<s:element minOccurs="0" name="BillStatusCode" type=" s:string"/>
<s:element minOccurs="O" name="CurrencyCode" type="s:string"/>
<s:element minOccurs="O" name="Language" type="s:string"/>
<s:element minOccurs="0" name="OrgCode" type=" s:string"/>
<s:element minOccurs="O" name="TaxType" type=" s:string"/>
<s:element minOccurs="O" name="AccountType" type=" s:string"/>
</s: sequence>
</s:complexType>
<s:complexType name="BillingProfile">
<s:sequence>
<s:element minOccurs="O" name="BillFrequency" type=" s:string"/>
<s:element minOccurs="0" name="BillType" type=" s:string"/>
<s:element minOccurs="0" name="MediaType" type=" s:string"/>
<s:element minOccurs="0" name="PaymentMethod" type=" s:string"/>
</s: sequence>
</s: complexType>
<s:complexType name="PaymentData">
<s:sequence>
<s:element minOccurs="O" name="BankAccountNumber" type=" s:string"/>
<s:element minOccurs="O" name="BankAccountType" type="s:string"/>
<s:element minOccurs="O" name="BankBranch" type=" s:string"/>
<s:element minOccurs="O" name="BankName" type=" s:string"/>
<s:element minOccurs="0" name="PayerFirstName" type=" s:string"/>
<s:element minOccurs="O" name="PayerLastName" type=" s:string"/>
<s:element minOccurs="0" name="PayerPersonallD" type=" s:string"/>
<s:element minOccurs="O" name="CreditCardExpirationDate"
type=" s: string"/>
<s:element minOccurs="O" name="CreditCardNumber" type=" s:string"/>
<s:element minOccurs="O" name="CreditCardType" type="s:string"/>
</s: sequence>
<<s:complexType name="Address">
<s:sequence>
<s:element minOccurs="O" name=" StreetType" type=" s: string"/>
<s:element minOccurs="O" name="AddressNum" type=" s:string"/>
<s:element minOccurs="O" name="Address" type=" s:string"/>
<s:element minOccurs="O" name="City" e="s:strin "/>

CA 02549417 2006-06-05
<s:element minOccurs="O" name="ZIP" type=" s:string"/>
<s:element minOccurs="O" name="State" type=" s:string"/>
<s:element minOccurs="O" name="Country" type=" s:string"/>
</s: sequence>
</s:complexType>
<s:complexType name="Contact">
<s: sequence>
<s:element minOccurs="O" name="ContFirstName" type=" s:string"/>
<s:element minOccurs="O" name="ContLastName" type=" s:string"/>
<s:element minOccurs="0" name="ContactTitle" type=" s:string"/>
<s:element minOccurs="0" name="ContactPhone" type=" s:string"/>
<s:element minOccurs="O" name="ContactEmail" type=" s:string"/>
</s: sequence>
</s:complexType>
</s:sequence>
</s:complexType>
</s:element>
[046] A ModifyAccountGeneralData event 222 may occur when general information
about a billing account needs to be updated. For example, general data for a
billing
account may include a reason for the status change, a status code, a currency
code,
a language identifier, an organizational code, a tax type, and an account
type. Other
data items may also be included. An exemplary XML message defining a
ModifyAccountGeneralData event 222 is shown in Table 5.
Table 5: ModifyAccountGeneralData event
<s:element name="AccountModifyGeneralData">
<s:complexType>
<s:sequence>
<s:element minOccurs="0" name="BillAccountCode" type=" s:string"/>
<s:element minOccurs="O" name="LastUpdateDate" type=" s:string"/>
<s:complexType name="BillingAccount">
<s:sequence>
<s:element minOccurs="0" name="BillStatusChangeReas" type=" s:string"/>
<s:element minOccurs="0" name="BillStatusCode" type=" s:string"/>
<s:element minOccurs="0" name="CurrencyCode" type=" s:string"/>
16

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<s:element minOccurs="0" name="Language" type=" s:string"/>
<s:element minOccurs="0" name="OrgCode" type=" s:string"/>
<s:element minOccurs="O" name="TaxType" type=" s:string"/>
<s:element minOccurs="O" name="AccountType" type=" s:string"/>
</s: sequence>
</s:complexType>
</s: sequence>
</s: complexType>
</s:element>
[047] The ModifyAccountBillingProfile event 223 may occur when information
about
the invoice for a billing account changes. Information related to a billing
invoice may
include the bill period, bill format, media type, payment method, and the
like. The
ModifyAccountBillToPerson event 224 may occur when information about a
registered person of the billing account changes. This event 224 may include
information such as first name, last name, phone number, and the like. The
ModifyAccountBillToAddress event 225 may occur when information about the
shipment address of a billing account changes. Information related to the
shipment
address may include a street name, address number, city, state, zip code, and
the
like. The ModifyAccountPaymentData event 226 may occur when information about
the bank account and/or credit card data used to make payments on the billing
account change. Information related to a bank account and/or credit card may
include a bank account number, bank account type, bank branch, bank name,
payer
first name, payer last name, payer personal ID, credit card expiration date,
credit
card number, credit card type, and the like. Exemplary XML messages defining a
ModifyAccountBillingProfile event 223, a ModifyAccountBillToPerson event 224,
a
ModifyAccountBillToAddress event 225, and a Modify Account Payment Data event
226 are shown in Tables 6, 7, 8, and 9, respectively.
Table 6: ModifyAccountBillingProfile event
<s:element name="AccountModifyBillingProfile">
<s:complexType>
<s: sequence>
<s:element minOccurs="O" name="BillAccountCode" type=" s:string"/>
17

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<s:element minOccurs="O" name="LastUpdateDate" type="s:string"/>
<s:complexType name="BillingProfile">
<s:sequence>
<s:element minOccurs="O" name="BillFrequency" type="s:string"/>
<s:element minOccurs="O" name="BillType" type=" s:string"/>
<s:element minOccurs="O" name="MediaType" type=" s:string"/>
<s:element minOccurs="O" name="PaymentMethod" type=" s: string"/>
</s: sequence>
</s:complexType>
</s:sequence>
</s:complexType>
</s: element>
Table 7: ModifyAccountBillToPerson event
<s:element name="AccountModifyBillToPerson">
<s:complexType>
<s:sequence>
<s:element minOccurs="O" name="BillAccountCode" type="s:string"/>
<s:element minOccurs="O" name="LastUpdateDate" type="s:string"/>
<s:complexType name="Contact">
<s:sequence>
<s:element minOccurs="O" name="ContFirstName" type=" s: string"/>
<s:element minOccurs="O" name="ContLastName" type=" s:string"/>
<s:element minOccurs="O" name="ContactTitle" type="s:string"/>
<s:element minOccurs="O" name="ContactPhone" type=" s: string"/>
<s:element minOccurs="O" name="ContactEmail" type=" s:string"/>
</s: sequence>
</s:complexType>
</s:sequence>
</s: complexType>
</s:element>
Table 8: ModifyAccountBillToAddress event
<s:element name="AccountModifyBillToAddress">
<s:com lexT e>
18

CA 02549417 2006-06-05
<s:sequence>
<s:element minOccurs="O" name="BillAccountCode" type="s:string"/>
<s:element minOccurs="O" name="LastUpdateDate" type=" s:string"/>
<s:complexType name="Address">
<s:sequence>
<s:element minOccurs="O" name="StreetType" type="s:string"/>
<s:element minOccurs="O" name="AddressNum" type=" s:string"/>
<s:element minOccurs="O" name="Address" type=" s: string"/>
<s:element minOccurs="O" name="City" type=" s:string"/>
<s:element minOccurs="O" name="ZIP" type=" s: string"/>
<s:element minOccurs="O" name="State" type=" s:string"/>
<s:element minOccurs="O" name="Country" type="s:string"/>
<Is:sequence>
</s:complexType>
</s:sequence>
</s:complexType>
<Is:element>
Table 9: ModifyAccountPaymentData event
<s:element name="AccountModifyPaymentData">
<s:complexType>
<s:sequence>
<s:element minOccurs="O" name="BillAccountCode" type=" s:string"/>
<s:element minOccurs="O" name="LastUpdateDate" type=" s:string"/>
<s:complexType name="PaymentData">
<s: sequence>
<s:element minOccurs="O" name="BankAccountNumber" type=" s:string"/>
<s:element minOccurs="O" name="BankAccountType" type="s:string"/>
<s:element minOccurs="O" name="BankBranch" type=" s: string"/>
<s:element minOccurs="O" name="BankName" type="s:string"/>
<s:element minOccurs="O" name="PayerFirstName" type="s:string"/>
<s:element minOccurs="O" name="PayerLastName" type=" s:string"/>
<s:element minOccurs="O" name="PayerPersonallD" type=" s:string"/>
<s:element minOccurs="O" name="CreditCardExpirationDate"
type=" s: string"/>
<s:element minOccurs="0" name="CreditCardNumber" type=" s:string"/>
19

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<s:element minOccurs="0" name="CreditCardType" type=" s: string"/>
</s: sequence>
<Is:complexType>
</s:sequence>
</s:complexType>
</s:element>
[048] Service order related events 230 may be used for handling the processing
of
orders for products and services. For example, service order events 230 may be
indicative of a transaction originating in a CRM system. As a consequence of
the
transaction, the service order event 230 may be generated and passed to the
billing
system. In one implementation, an AssetComponent event 232 may be used to
indicate a CRM transaction, and may include information related to products
and/or
services and the account that should be updated. For example, an
AssetComponent
event 232 may occur when a service order needs processing, or when information
about discounts and provisioning need updating. An AssetComponent event 232
may include a root instance ID, a parent instance ID, a product instance ID,
an action
code, a product catalogue ID, a service ID, a tariff ID, a start date for the
product or
service, a modify date for the product or service, an end date for the product
or
service, a list of attributes for the product or service, and the like. The
list of
attributes may include a plurality of attribute objects that define an
attribute action
code, attribute name, attribute value, and the like. An exemplary XML message
defining an AssetComponent event 232 is shown in table 10. An exemplary
attribute
object defined in XML is shown in Table 11.
Table 10: AssetComponent event
<s:element name="serviceOrder2">
<s:complexType>
<s:sequence>
<s: element name="organizationCode" type=" s: string"/>
<s:element name="billingAccountld" type="s:string"/>
<s:complexType name="ProductSO2">
<s:sequence>
<s:element minOccurs="0" name="rootlnstanceld" type=" s:string"/>

CA 02549417 2006-06-05
<s:element minOccurs="O" name="parentInstanceId" type="s:string"/>
<s:element name="productlnstanceld" type=" s: string"/>
<s: element name=" actionCode" type=" s: string"/>
<s:element name="productCatalogld" type="s: string"/>
<s: element name=" serviceld" type=" s: string"/>
<s:element name="tariffld" type="s:string"/>
<s:element name=" startDate" type=" s:string"/>
<s: element name="modifyDate" type=" s: string"/>
<s:element name="endDate" type=" s:string"/>
<s:element minOccurs="O" name="listOfAttributes">
<s: complexType>
<s: sequence>
<s:element minOccurs="O" maxOccurs="unbounded"
name="attribute" type="tns:AttributeSO"/>
</s: sequence>
</s:complexType>
</s:element>
</s: sequence>
</s:complexType>
</s: sequence>
</s: complexType>
</s:element>
Table 11: Attribute obect
<s:complexType name="AttributeSO">
<s:sequence>
<s:element minOccurs="O" name="actionCode" type=" s:string"/>
<s:element name="name" type="s:string"/>
<s:element minOccurs="O" name="value" type=" s:string"/>
</s: sequence>
</s:complexType>
[049] The action code may define the set of actions associated with a product
or
service that may be performed by the billing system 108. For example, the
billing
system may be able to add a product or service, delete a product or service,
21

CA 02549417 2006-06-05
suspend a product or service, resume a product or service, or update a product
or
service. These actions may have corresponding actions codes such as "add,"
"delete," "suspend," "resume," and "update," respectively. Other actions and
corresponding codes may also be used. Specific implementations for performing
these various actions are described in more detail below with reference to
Figures 7-
12.
[050] As noted above, telecommunication service providers offer interrelated
products and services. As described in more detail below, these products and
services may be represented hierarchically as a single entity. Accordingly,
AssetComponent events 232 may be serviced in various manners. For example, a
bundle processing integration model may be implemented in which the entire
hierarchical product structure is included in the event 200. For example, a
customer
may order a cell phone as a parent product, as well as a voicemail service for
use on
the phone. Under a bundle processing methodology, a single AssetComponent
event 232 may be used to represent the ordering of the phone and voicemail.
Alternatively, a per-partes processing integration model may be implemented in
which each base or child product or service is processed individually.
Referring to
the example above, two AssetComponent events 232 may be used under a per-
partes processing system, one to activate the phone and a second for
activating the
voicemail. Other processing methods may also be used. The processing of
AssetComponent events 232 are discussed in further detail below in reference
to
Figures 6-9.
[051] Figure 3 shows an example of a logical data model 300 for supporting an
end-
to-end coherent framework for a telecommunications system architecture. The
information contained in the following tables may vary between
implementations.
The logical data model 300 may be shared across each of the systems of the
architecture 100, such as the customer care management system 102, the billing
system 108 and the other support systems 106, or may be used by less than all
of
the systems in the architecture 100. In this example, the logical data model
may
include customer entities 310, order and subscription entities 330, and
product and
service entities 350. Other types of information may also be included in the
logical
model depending on implementation details.
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CA 02549417 2006-06-05
[052] The customer entities 310 represent customer data, and may include an
organizational entity 312. For example, a customer entity 310 may represent
the
legal entity representing the customer data, such as the entity contractually
related to
the telecommunication service provider and that may be responsible for for any
dunning action resulting from a failure to promptly pay for products and/or
services.
The organizational entity 312 may have a one-to-many relationship with
customer
entities 314. As shown in Figure 3, the customer entity 314 represents an
individual
or corporation as the physical or juridical person that has bought or is going
to buy a
product or service. Each customer entity 314 may be associated with one or
more
billing account entities 320, which represent the accounting entity to which
products
and services belong, for which charges are accrued, and to which payments and
adjustments may be accounted. For example, a billing account 320 may comprise
a
telephone number for a wireline service. As a result, the customer entity 314
acts a
grouping entity for the billing accounts 320. Additionally, the customer
entities 310
may include address entities 316, service account entities 318, contact
entities 326,
billing profile entities 322, and payment data entities 324 that may be
interrelated as
shown in Figure 3. Other relationships between the customer data may also be
used.
[053] The order and subscription entities 330 represent orders and
subscription
data. In the implementation shown in Figure 3, the order and subscription
entities
330 may include product/service instance entities 336 that define a particular
instance of a product or service. The product/service instance entities 336
may be
related to the billing account entities such that each billing account entity
320 may be
related to one or more product/service instance entities 336. In turn, each
product/service entity 336 may be associated with one or more additional
product/service entities 336, an event source entity 340 that may define the
entity
that is used by the billing system to guide the usage to the appropriate
billing
account 320, as well one or more attribute instance 338 that each defines an
attribute of the product or service defined by the product/service entities
336. Using
the product/service entities 336 and their associated event source 340 and
attribute
instance entities 338, the logical data model 300 may be used to define a
hierarchical relationship between a parent product and its associated services
and/or
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child products. For example, a customer may order a phone that comes with
voicemail and a carrying case. Maintaining the relationship among the phone,
voicemail and carrying case ensures that an order for the voicemail and/or
carrying
case will not be processed without the parent product also. Additionally, the
order
and subscription entities 330 may include order entities 332 that define an
order and
order item entities 334 that define the items of an order 332.
[054] The logical data model 300 may also include product and service
catalogue
entities 350. The product and service catalogue entities 352 may define a
catalogue
of products and services offered by the telecommunications services provider,
and
may include product and service entities that define archetypical products and
services offered by the telecommunications services provider, attribute
entities 354
that define attributes of the products and services, and price list entities
356 that
define pricing structures for the product and service.
[055] In order to ensure consistency among the various systems of the
telecommunications network 100, it may be important to maintain the
hierarchical
relationships of the logical data model across systems. For example, it may
important to avoid processing child products and services if the parent
product with
which they are associated does not exist. Similarly, maintaining the
hierarchical
relationship between products and services may also avoid duplicative billing
and
inaccurately processing bundled packages. Alternatively, or additionally, it
may be
advantageous to maintain the hierarchical relationship between the customer
entities
314 and billing account entities 320 for similar reasons. For example,
discounted
products and/or services may be offered for preferred customers 314 that
maintain
multiple billing accounts. By maintaining the hierarchical relationship
between
customers 314 and billing accounts 320, the interface 146 may ensure that
business
events may be processed correctly.
[056] Figure 4 shows a diagram a mapping of hierarchical relationships among
data
of the common data model 300 and corresponding entities in a support system
106.
As illustrated, entities 410 of a common data model, such as the common data
model 300, may map to particular entities or fields 440 defined in the support
system, such as the billing system 108. For example, the common data model
representation 410 may include a customer 412 and one or more billing accounts
24

CA 02549417 2006-06-05
414, which may be mapped to fields 442 and 444 in accordance with a data model
associated with the billing system 108. The relationships between the entities
of the
common data model 410 and the fields 440 of the support system database may be
embedded within the interface 104. This allows the data to be stored in its
most
optimal manner within the underlying support system without sacrificing
consistency
across the various systems. Optionally, a table based approach may be
implemented where the relationships are stored in a table. Utilizing a table
based
approach, system architects may easily update the interface 104 to communicate
with new and improving support systems as only the table mapping the items
needs
to be updated when any new support system 106 is to be added to the
architecture
100.
[057] Similarly, relationships among products may also be maintained. For
example, main product entities 416 may include one or more component services
422 and child products 428 in accordance with the data model 300. The
interface
104 may map these entities to corresponding fields in the support system, such
as
fields 446, 452, and 458 as illustrated. Additionally, other data items may
also be
mapped from the common data model to support system equivalents. For example,
parent product attributes 418 and event source information 420, component
service
attributes 424 and event source information 426, child product attributes 430,
and
discounts 432 and discount attributes 434 may be associated with specific
fields of
the support system database, such as fields 448, 450, 454, 456, 460, 462, and
464
respectively as illustrated.
[058] As illustrated in Figure 4, one product represented in the data model
300 may
be represented by multiple different support system entities 440. For example,
a
single product of the data model 300 may map to a product, child product and
possibly several services entities 440. In order to overcome the technical
problems
associated with effectively managing and maintaining these relationships, a
product
instance table 137 may be used to drive these possible combinations in
accordance
with the catalogue entities 350 of the data model 300.
Table 12
Data Record Parameter Description
ACS BILLING ACCOUNT ID ID of customer entity 314

CA 02549417 2006-06-05
ENTITY TYPE Entity Type may be either:
P - Product
C - Child Product
S - Service
ENTITY TYPE_ID ID of the product or service entity in the billing
system
ENTITY _INST_ID ID of the product or service instanced entity in the
billing system
ENTITY REF INST ID Related Instance Id
PRODUCT INT ID Product Instance ID from the message or event
PARENT INT ID Parent Instance ID from the message or event
ROOT INT ID Root Instance ID
START DATE Start date of the validity of the record
END DATE End date of the validity of the record
STATE FLAG 'A' Active
'C' Cancelled
'S' Sus ended
INS DATE Date of inserting record
INS USER User that has inserted the record
[059] Figure 5 shows an exemplary logical diagram of the messaging interface
104.
The interface 104 divides functions into layers across the interface 104. In
the
example shown in Figure 5, the interface 104 may include an integration layer
130,
an event layer 132, a logic layer 134, and a billing system API layer 136. The
integration layer 130 may expose the supported messages or events to various
external applications, such as the customer care system 102. Additionally, the
integration layer 130 may also convert the messages 124 or events into a
suitable
form for processing by the other layers of the interface 146 or the billing
system 108.
The integration layer 130 may convert the message to a standard form which
adheres to the common data model 300. For example, the integration layer 130
may
26

CA 02549417 2006-06-05
be implemented as a web service 512 that converts messages from an XML format
514 to a shared object 521 that conforms to the common data model 300 shown in
Figure 2. In other words, the shared object 521 is independent of the
underlying
billing system. As known, a web service is a Web-based application that
dynamically
interacts with other Web applications using open standards, such as XML, UDDI,
SOAP, and the like. The shared object 521 is a representation of a message,
event,
product, service or the like that uses data entities that conform to the
common data
model 300.
[060] The event layer 132 may perform further processing of the shared object
521.
For example, the event layer 132 may convert the shared objects 521 into
normalized objects 523. The normalized objects 523 may represent an
abstraction
of the shared object 521 that maintains the relationships defined in the
shared object
521 but is structured in terms of billing system 108 entities. In other words,
the
normalized object 523 may be representation of the shared object 521 that is
compliant with the underlying billing system. The event layer 132 may also
convert a
normalized object 523 into primitive data types 534, such as integers and the
like, for
use with the billing system 108. The primitive data types 534 may not maintain
the
relationships of the logical model 300, and may be based on Application
Programming Interfaces (APIs) developed for use with the billing system 108.
For
example, the API may expose specific entities associated with the billing
system
108, such as fields in a billing system database 108, by including functions
for
accessing and manipulating these entities. In order to perform this
processing, the
event layer 132 may invoke various functionalities of a common shared object
library
522, normalized object library 524, and functions from the billing system API,
such
as hashes conversion functions 526, to convert the normalized object to more
primitive data types 534.
[061] The logic layer 134 may manage the set of calls to the billing system
108 in
order to implement the business events 300. For example, the logic layer 134
calls
functions associated with an API of the billing system 108, which reside at
the API
layer 136, to process a message or event. For example, one or more API calls
may
implement a specific event, such as creating a new customer account in the
billing
system and populating that account with customer account data. Depending on
the
27

CA 02549417 2006-06-05
message or event to be processed, the interface 104 may call various
functions.
The logic layer 134 may utilize the primitive data types 534 in order to
implement
these function calls.
[062] The example shown in Figure 5 shows a logic layer 134 which includes a
service order function 532 that handles the processing of an AssetComponent
event
232. For example, the function 532 may invoke a Productlnstancelnsert function
541 to insert a new product instance, a ProductlnstanceSvclnsert function 542
to
insert a new product dependent service, a Servicelnsert function 543 to insert
a new
product independent service, and a ProductlnstanceComplete function to
finalize the
addition of a new product or service. Additionally, the service order function
532
may also call a ProductlnstanceUpdate function 545 to update information
associated with existing products, and a ServicelnstanceUpdate function 545 to
update information associated with existing services. Other functions of the
billing
system API 136 may be invoked to perform the processing of an AssetComponent
event 232, or any other event 200 that may be supported by the interface 104.
[063] By segmenting the functionality of the interface 104 into layers, the
interface
104 may be more readily reusable. For example, the functionalities of the
interface
layer 130 do not depend on the underlying support system 106. Accordingly, the
same integration layer 130 may be used to support a multitude of underlying
support
systems 106. In order to configure the interface for a specific support system
106, a
system architect may modify the event layer 132 to create normalized objects
523 for
the new support system 106 and modify the logic layer to call those functions
offered
by the new support systems' API 136. As a result, message or event processing
may be standardized within the interface 104, and the architecture 100 may
readily
take advantage of a wide variety of support systems without worrying about the
event handling limitations of those underlying support systems 106.
[064] Figures 6-10 are exemplary flow diagrams showing the logical process
flow
occurring in the messaging interface 104. Figure 6 shows the acts that the
messaging interface 104 may take to process an order, such as, for example, to
process an AssetComponent business event 223. As illustrated, the interface
104
may be adapted to handle per-partes processing of an AssetComponent business
event 232. Initially, an XML message defining an AssetComponent business event
28

CA 02549417 2006-06-05
232 having a single product, service, or child product is received by the
interface 104
(act 602). This message may be initiated by any of the systems of the
architecture
100, such as the customer care system 102.
[065] Next, the integration layer of the messaging interface converts the
message
into a shared object (act 604) that represents a common data model 300
representation of the event 232. Once the shared object is formed, the
interface 104
proceeds to convert the shared object to a normalized object. A two-step
process
may be used perform this conversion. First, the interface 104 may identity
product
configuration data associated with the product or service (act 606). Product
configuration data may include data needed by the underlying billing system
and that
may be used during the conversion of a shared object 521 to a normalized
object
523. Next, the interface 104 may extract product data from the shared object
representation (act 608). This data may include actual product attributes
supported
by the data model 300 as well as derived attributes for use in the underlying
support
system 106.
[066] As noted above, Figure 6 represents a per-partes processing of an
AssetComponent event 232. Accoridngly, the interface 146 next identifies an
entity
type for the specified product or service (act 612). Depending on the
identified type,
additional processing of may be performed to ensure the proper handling of the
event 232. For example, if a child product is identified, the interface may
identify a
parent product instance associated with the child product (act 614) and
extract the
associated based product information (act 616). On the other hand, if the
interface
determines that a parent product or service is being processed, no additional
processing may be required.
[067] Next, the product and/or service data may be aggregated and transformed
into a normalized object using entities of the billing system 108 (act 618).
As noted
above, the normalized object represents a hierarchical view of the
AssetComponent
defined in terms of support system entities, such as entities used by the
billing
system 108. The normalized object may then be converted into more primitive
data
forms for use by the billing system, such as integers, strings, and the like
(act 620).
[068] Once the data is suitable for processing by the billing system 108, the
interface may call a series of functions supported by the billing system 108
to
29

CA 02549417 2006-06-05
process the request (act 622). As illustrated, the interface 146 may invoke
functions,
for example, by a remote procedure call or the like, to create, delete and/or
update a
parent product instance in the billing system (act 624), create, delete and/or
update a
base service instance in the billing system (act 626), create, delete and/or
update a
child product instance in the billing system (act 628), create, delete and/or
update a
child service instance in the billing system (act 630), populate any
additional derived
attribute data in the billing system (act 632), and to complete processing of
a product
or service instance in the billing system (act 634). Finally, the interface
146 may
process and encode the result of the call (act 636) and send this reply back
to the
architectural component that initiated the event (act 638). This may include a
valid
or successful result, an error code, and the like.
[069] Figure 7 shows the acts that the messaging interface 104 may take to
implement an event for activating a product and/or service. The interface 104
may
initially call the appropriate API function, Prod uctlnstanceInsert 541, to
insert the
product into the billing system database 548 (act 702). If this call is
successful, the
interface 146 may then insert a corresponding entry in the product instance
table 137
(act 704). As noted above, inserting entries in the product instance table 137
after a
successful call to the underlying support system 106 allows order processing
to be
tracked accurately in the event of an error. Next, the interface may employ a
similar
technique for entering any services of the order. As illustrated, the
interface 146
inserts an entry for each service in the product instance table 137 (act 708)
after
successfully inserting the service into the billing system database 548 (act
706).
Next, the interface may complete the insertion of the product by calling the
appropriate function (act 710). Optionally, the interface may also update any
derived
attributes associated with each service for use by the billing system 108 (act
712).
As a result, the interface may overcome limitations of the underlying billing
system to
enable a multilevel relationship among multiple attributes of a product.
[070] The interface 104 may also insert child products into the billing system
108.
Depending on the integration model employed, the acts of the interface 146 may
vary. As illustrated, the interface 104 may insert the child product directly
into the
billing system database 548 (act 712) and product instance table 137 137 (act
714)
when implementing bundle processing. However, when per-partes processing is

CA 02549417 2006-06-05
employed, the interface 104 may determine if an entry exists for the child
product. If
there is no corresponding entry, a new instance is inserted into the billing
system
database 548 (act 716) and the product instance table 137 137 (act 718). If an
entry
does exist, however, only a new product instance entry may need to be inserted
(act
718).
[071] Figure 8 shows the acts that the messaging interface may take to
implement
an event for deleting, suspending, or resuming a service. Initially, the
product
instance record corresponding to the product or service of the request is read
from
the product instance table 137 (act 802). Next, the product is updated in the
billing
system by calling the appropriate billing system API function (act 804).
Finally, the
product instance record is updated after a successful call (act 806).
[072] Figure 9 shows the acts that the messaging interface may take to updated
a
service. Initially, the product included in the request is verified in the
product
instance table 137 (act 902). If the product is successfully verified, the
product may
be updated in the billing system database 548 (act 904). Similarly, the
interface 104
may verify entries in the product instance table 137 for each service (act
906) or
child product (act 910) before updating the services or child products in the
billing
system database 548 (acts 908 and 912, respectively).
[073] Figure 10 shows the acts that may manage insertions into a product
instance
table 137. Initially, the parameters of the call may be validated (act 1002).
Next, the
integration model is verified. If bundle processing is being performed, a
record may
be directly inserted into the product instance table 137 (act 1004). If per-
partes
processing is being implemented, however, a check may be performed to
determine
whether the product is a parent product or service. If the product or service
is a
parent product, an entry may be inserted into the product instance table 137
(act
1004). If the product or service is not a parent product or service, however,
a search
may be performed to find an entry in the product instance table 137 for this
child
product (act 1006). Depending on the action code associated with the business
event being processed and the existence of a matching entry in the product
instance
table 137, different functions may be appropriate. For example, if the request
is to
activate a child product and no match is found, an entry may be inserted into
the
31

CA 02549417 2006-06-05
product instance table 137 (act 1004). If an entry already exists, however, no
further
action is required.
[074] Alternatively, the action code may include a resume request. If a
matching
entry does not exist for a child product associated with a resume request, an
error
may be thrown (act 1008). If a match is present, a check may be performed to
verify
that the current status of the child product or service is `suspend,' If not,
no action
may be necessary. If the child product or service is currently suspended, the
product
instance table 137 (act 1004) may be updated to reflect the change in status.
Similarly, a suspend or cancel request may throw an error if no the child
product or
service does not already have a corresponding entry in the product instance
table
137 (act 1008). If all services associated with the child product or service
are
suspended or canceled (depending on the type of request), the product instance
table 137 may be updated (act 1004).
[075] The messaging interface 104 employs several technical solutions to the
technical problems of efficiently, flexibly, and reliably extending the
functionality of a
telecommunications service provider processing architecture in order to
facilitate
communications between telecommunication service provider processing systems.
As a result, a system architect is not limited by the time consuming
complexities
typically associated with integrating a new component into the architecture.
[076] One technical solution is the use of layering the functionalities of the
interface
104 to make the interface 104 as reusable as possible. Functionalities that
depend
on the underlying support system 106 to be integrated may be separated from
those
dependent functionalities so that only a small portion of the interface 104
may need
to be adapted for integrating a new support system 106.
[077] Another technical solution lies in removing core message or event
processing
from the underlying support system 106 to the interface 104. In the past,
system
architects were at the mercy of the processing performance and functionalities
of the
underlying support system 106. By moving this aspect to the interface 104, the
system architect can define a common set of message or events that may be used
across multiple different support systems 106. Again, this alleviates the
dependency
of the architect on the capabilities of the support system 106, and allows the
architect to choose from a wider variety of underlying support systems 106.
32

CA 02549417 2006-06-05
[078] Another technical solution is provided in maintaining various
hierarchical
relationships between support systems 106. In particular, the hierarchies of
data
elements in one system may be maintained as data is transferred through the
architecture 100, such as hierarchical relationships between products,
services and
the like. This ensures the integrity of product offerings and the like, for
example,
such that child products or services may not be inadvertently processed
without an
underlying parent product.
[079] Yet another technical solution is provided by maintaining a correlation
between support system specific product identifiers. For example, a table may
be
used to store identifiers of products, services and the like. Identifiers used
in specific
support systems 106 may be associated such that the table provides a mapping
from
the identifier used in one system to a corresponding identifier used in a
second
system. This mapping allows the interface 104 to track processing of orders
and
verify that account modifications are intended for valid products that already
exist in
each system.
[080] While various embodiments of the invention have been described, it will
be
apparent to those of ordinary skill in the art that many more embodiments and
implementations are possible within the scope of the invention. Accordingly,
the
invention is not to be restricted except in light of the attached claims and
their
equivalents.
33

Dessin représentatif
Une figure unique qui représente un dessin illustrant l'invention.
États administratifs

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Historique d'événement

Description Date
Le délai pour l'annulation est expiré 2023-12-06
Lettre envoyée 2023-06-05
Lettre envoyée 2022-12-06
Lettre envoyée 2022-06-06
Inactive : CIB expirée 2022-01-01
Représentant commun nommé 2019-10-30
Représentant commun nommé 2019-10-30
Inactive : CIB attribuée 2013-01-15
Inactive : CIB expirée 2013-01-01
Inactive : CIB enlevée 2012-12-31
Accordé par délivrance 2011-09-20
Inactive : Page couverture publiée 2011-09-19
Lettre envoyée 2011-07-14
Lettre envoyée 2011-07-14
Lettre envoyée 2011-07-14
Lettre envoyée 2011-07-14
Lettre envoyée 2011-07-14
Lettre envoyée 2011-07-14
Préoctroi 2011-07-05
Inactive : Taxe finale reçue 2011-07-05
Lettre envoyée 2011-01-05
Un avis d'acceptation est envoyé 2011-01-05
Un avis d'acceptation est envoyé 2011-01-05
Inactive : Lettre officielle 2011-01-05
Inactive : Approuvée aux fins d'acceptation (AFA) 2010-12-23
Modification reçue - modification volontaire 2010-05-06
Inactive : Dem. de l'examinateur par.30(2) Règles 2009-11-06
Demande publiée (accessible au public) 2007-09-22
Inactive : Page couverture publiée 2007-09-21
Lettre envoyée 2007-06-26
Lettre envoyée 2007-06-26
Inactive : Correspondance - Transfert 2007-06-13
Inactive : Transfert individuel 2007-05-16
Lettre envoyée 2007-01-19
Requête d'examen reçue 2007-01-04
Exigences pour une requête d'examen - jugée conforme 2007-01-04
Toutes les exigences pour l'examen - jugée conforme 2007-01-04
Modification reçue - modification volontaire 2006-12-20
Inactive : CIB attribuée 2006-10-25
Inactive : CIB en 1re position 2006-10-25
Inactive : CIB attribuée 2006-10-25
Inactive : Lettre de courtoisie - Preuve 2006-07-18
Inactive : Certificat de dépôt - Sans RE (Anglais) 2006-07-11
Demande reçue - nationale ordinaire 2006-07-11

Historique d'abandonnement

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Taxes périodiques

Le dernier paiement a été reçu le 2011-05-18

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Titulaires au dossier

Les titulaires actuels et antérieures au dossier sont affichés en ordre alphabétique.

Titulaires actuels au dossier
ACCENTURE GLOBAL SERVICES LIMITED
Titulaires antérieures au dossier
ALESSANDRO CUGNO GARRANO
ANDREA CESARINI
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Description du
Document 
Date
(aaaa-mm-jj) 
Nombre de pages   Taille de l'image (Ko) 
Description 2006-06-04 33 1 569
Revendications 2006-06-04 5 164
Abrégé 2006-06-04 1 16
Dessins 2006-06-04 10 235
Dessin représentatif 2007-08-27 1 19
Description 2010-05-05 35 1 649
Revendications 2010-05-05 5 191
Dessin représentatif 2011-08-17 1 19
Certificat de dépôt (anglais) 2006-07-10 1 158
Accusé de réception de la requête d'examen 2007-01-18 1 189
Demande de preuve ou de transfert manquant 2007-06-05 1 102
Courtoisie - Certificat d'enregistrement (document(s) connexe(s)) 2007-06-25 1 107
Courtoisie - Certificat d'enregistrement (document(s) connexe(s)) 2007-06-25 1 107
Rappel de taxe de maintien due 2008-02-05 1 113
Avis du commissaire - Demande jugée acceptable 2011-01-04 1 164
Avis du commissaire - Non-paiement de la taxe pour le maintien en état des droits conférés par un brevet 2022-07-17 1 541
Courtoisie - Brevet réputé périmé 2023-01-16 1 537
Avis du commissaire - Non-paiement de la taxe pour le maintien en état des droits conférés par un brevet 2023-07-16 1 540
Correspondance 2006-07-10 1 26
Correspondance 2011-01-04 1 32
Correspondance 2011-07-04 2 75
Correspondance 2011-09-20 9 658